Trotsky González Email & Phone Number

Quito, Pichincha, Ecuador

Ecuador

I worked as a Global Consultant for Full-Stack projects with a focus on platform integration, technical testing, data migration, and change management for Telefónica branches in Spain, United Kingdom, Germany, Brazil, Uruguay, Central America, and Ecuador.• I improved and standardized the change estimation tool; generating a saving of 20% in the annual budget for changes in digital transformation projects in the United Kingdom and Brazil.• I standardized the technical testing process for Full-Stack implementation projects (United Kingdom, Brazil, Central America, Ecuador). Achieving uniform and comparable execution and follow-ups, and reducing test execution time by 20%.

Ecuador

Project Manager at the IT PMO. Led the activities  I implemented a governance model for the design and development of interfaces between external systems and internal platforms (SOA); increasing data access security and saving 30% in future integration developments.• I implemented a governance model for the design and development of interfaces between external systems and internal platforms (SOA); increasing data access security and saving 30% in future integration developments.• I designed the dashboards for the go-live phases of the Full-Stack implementation projects (CAM, ECU); improving the efficiency of the transition to production and reducing the downtime of the systems.

Ecuador

My main responsibilities were to coordinate the implementation and evolution of the ITIL processes in IT. Monitor and control the delivery of IT services, within the service level agreements that we defined with our suppliers and the internal areas of the company.• I implemented the ITIL processes of Incident Management, Configuration Management, Capacity Management, Availability Management, and Service Management, improving the IT management KPIs • 30% reduction in the number of high and medium IT incidents. • 50% reduction in the time to delivery of change requests. • 96% compliance of IT service level agreements.

Ecuador

I was responsible for platform and application integration solutions for the IT project team. I was part of project teams to support architectural design in each project in the area. I managed minor projects, and provide guidance and direction to the Delivery team in the generation of development concepts, interface design, and content presentation. I was the point of contact for the coordination and development control with external suppliers.

Ecuador

I was part of the project area and participated in several projects fulfilling different roles within each team. - Design and definition of development architectures for each project. - Coordination, and control of supplier development tasks. - Interface design, and programming.

Ecuador

I was part of the development and administration area. I was in charge of CRM (Vantive) administration and Interface design and programming

Diploma, Telecommunication Business

Diploma, Business Management Skills

Mba, Magister In Business Administration

Engineer, Computer Science