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Mark Trout is listed as Customer Service - Inbound Phone Centers - Travel Agency - Problem Solving- Client Fulfillment - Detail Oriented based in Aurora, Colorado, United States. AeroLeads shows a matched LinkedIn profile for Mark Trout.
Mark Trout previously worked as Material Handler at Arapahoe Library District and Recreation Assistant III at Aurora Parks And Recreation. Mark Trout holds Diploma, Tourism And Travel Services Management from Parks Junior College.
I am currently looking for opportunities in customer service. My background includes over 15 plus years of solving problems for clients both in person and in phone center operations. Strong ability in tracking and reporting. My career is built on an educational background of a B.A.in recreation administration and Diploma in Travel and Tourism.My most recent assignment was at the Araphoe LIbrary District as a Customer Service Associate/Material Handler. This including setting up computer labs for clients, receiving, sorting and stocking new publications and books and solving problems for library patrons.Before that I worked for both Navigant TQ3 and then Carlson Wagonlit in travel services and fulfillment. Carlson Wagonlit purchased Navigant in 2003 and I stayed with the organization. I my role I handled data collection and reporting for call center operations. I also handled in bound calls and developed a strong skill at calming down angry customers.
Listed skills include Customer Service, Outlook, Management, Problem Solving, and 32 others.
A career timeline built from the work history available for this profile.
Aurora, Colorado
-Provide assistance to librarians in the maintenance of collections of books, periodicals, magazines, newspapers, and audiovisual and other materials.-Processes and Shelves returned Library Materials-Searches for requested Library Materials-Help with check in Library Materials from patrons
Aurora, Co
-Balanced all monies received during daily shift-Registered participants in classes for Citywide Recreation Program-Assisted instructors with set up and tear down of classrooms-Monitored building security and safety
Englewood, Co
Customer Service / Special Projects-Maintained call flow resulting in reduced wait times for customers-Maintained a professional level when working with customers -Investigated / Resolved escalated and complex customer service issues/calls/complaints obtaining necessary information from policies and procedures-Managed telephone/email inquiries concerning products in a timely manner-Facilitated communication with customers to ensure accuracyLead Profile… Show more Customer Service / Special Projects-Maintained call flow resulting in reduced wait times for customers-Maintained a professional level when working with customers -Investigated / Resolved escalated and complex customer service issues/calls/complaints obtaining necessary information from policies and procedures-Managed telephone/email inquiries concerning products in a timely manner-Facilitated communication with customers to ensure accuracyLead Profile Manager-Created a daily and monthly reporting log on call center statistics.-Created updated and deleted company profiles using various programs-Assisted with booking and research of Eurail reservations for customers-Administered the tracking and validity of corporate vouchers Show less
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Mark Trout is listed as Customer Service - Inbound Phone Centers - Travel Agency - Problem Solving- Client Fulfillment - Detail Oriented.
Mark Trout is based in Aurora, Colorado, United States.
Mark Trout has worked for Arapahoe Library District, Aurora Parks And Recreation, and Carlson Wagonlit Travel.
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Mark Trout holds Diploma, Tourism And Travel Services Management from Parks Junior College.
Mark Trout is listed with skills including Customer Service, Outlook, Management, Problem Solving, Microsoft Word, Highly Detail Oriented, Multi Tasking, and Goal Oriented.
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