-Provide assistance to librarians in the maintenance of collections of books, periodicals, magazines, newspapers, and audiovisual and other materials.-Processes and Shelves returned Library Materials-Searches for requested Library Materials-Help with check in Library Materials from patrons

-Balanced all monies received during daily shift-Registered participants in classes for Citywide Recreation Program-Assisted instructors with set up and tear down of classrooms-Monitored building security and safety

Customer Service / Special Projects-Maintained call flow resulting in reduced wait times for customers-Maintained a professional level when working with customers -Investigated / Resolved escalated and complex customer service issues/calls/complaints obtaining necessary information from policies and procedures-Managed telephone/email inquiries concerning products in a timely manner-Facilitated communication with customers to ensure accuracyLead Profile… Show more Customer Service / Special Projects-Maintained call flow resulting in reduced wait times for customers-Maintained a professional level when working with customers -Investigated / Resolved escalated and complex customer service issues/calls/complaints obtaining necessary information from policies and procedures-Managed telephone/email inquiries concerning products in a timely manner-Facilitated communication with customers to ensure accuracyLead Profile Manager-Created a daily and monthly reporting log on call center statistics.-Created updated and deleted company profiles using various programs-Assisted with booking and research of Eurail reservations for customers-Administered the tracking and validity of corporate vouchers Show less