Tyler Trout Email & Phone Number

King Of Prussia, Pennsylvania, United States

Provide support to clients’ employees through verbal & written communication related to Health and Welfare. Participate in training of annual client open enrollment strategic planning. Provide resolution to client inquiries by using available resources and sound judgment to determine need of escalation. Collaborate with team members to ensure client requests are executed appropriately and in a timely manner. Review processes and procedures creating efficiencies and best practice through identification of reoccurring problems and/or trends

King Of Prussia, Pennsylvania, United States

Verify case orders and contact custodians, law firms, medical offices and hospitals to collect missing information / records, in accordance with privacy regulations. Review records for completeness, accuracy and compliance with HIPAA and other legal regulations, while ensuring authorizations, court orders and subpoenas are in place. Maintain record validity, security, and confidentiality. Systematically search medical records and extract pertinent material according to client’s request. Initiate case files and document / organize client record data.

Malvern, Pennsylvania, United States

Assisted participants in managing their employer-sponsored retirement plans through the navigation of CRM. Collaborated with team and other internal departments to appropriately route callers based on inquiries. Verified participant identity, and managed account modifications and updates. Facilitated mentoring and coaching for new team members.

Collegeville, Pennsylvania