Peter Trowbridge Email & Phone Number

Cremorne, Victoria, Au

Customer Driven Solutions is a leading customer management consultancy business, offering unparalleled experience, solutions and service. The Directors of Customer Driven are like-minded in their passion for developing organisations to create customer experiences that build customer loyalty, and at the same time they bring together a diversity of skills that can make it happen.Recent Assignments:-Customer Access and engagement Strategy development for leading Aged Care Sector organisation, in response competitive market as result of Government policy reform of Living Longer, Living Better policy.- Developed and deployed customer segment based services and Contact Centre operation, to manage enquiry through sales and admission for Aged Care.- Developed operational improvement plan for Federal Government Contact Centre to substantially improve service levels, while improving operational efficiency. - Developed and delivered a solution selling program for Australian Pacific Touring, resulting in substantial sales improvement.

North Sydney, Nsw, Au

A key leader across the global business accountable for consistent delivery of Stellar core operating process, cultural philosophy and employee values across all sites. Leadership and line management of the Philippines based operations. Executive sponsor for all global business initiatives. Board member of joint venture; Stellar Restaurant Solutions.

North Sydney, Nsw, Au

The start-up leader of Stellar in the USA and then assumed leadership of all North American Stellar entities including Stellar Canada and Stellar Relay at request of Stellar Board.

North Sydney, Nsw, Au

The senior operational leader of Stellar’s Australian operations and clients serviced in the Philippines. Accountably for profitability, client retention and employee engagement and Stellar core operating process.

North Sydney, Nsw, Au

General Management of Stellar Operating Call Centres with full accountability for P&L, Client KPI delivery and Stellar people and culture objectives. Accountability for every Stellar operating site in Australia at different times between April 2002 and July 2007.

Au

Responsibility for 3 call centre operations in Adelaide, Joondalup & Brisbane

Au

Responsibility for the operational, sales & service performance Ansett's Brisbane Call Centre