Troy Ackerman Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

• Reported directly to the Senior Vice President of Global Business• Led the development of strategic partnerships to drive future revenue growth• Identified new opportunities to connect with industry stakeholders such as travel agents• Fostered and expanded existing partnerships• Aligned focus with Collette Tours’ key goals and objectives• Generated significant revenue and business growth opportunities• Pivoted focus to support Collette Tours to respond to the COVID-19… Show more • Reported directly to the Senior Vice President of Global Business• Led the development of strategic partnerships to drive future revenue growth• Identified new opportunities to connect with industry stakeholders such as travel agents• Fostered and expanded existing partnerships• Aligned focus with Collette Tours’ key goals and objectives• Generated significant revenue and business growth opportunities• Pivoted focus to support Collette Tours to respond to the COVID-19 border closures and industry downturn Show less

Sydney, Australia

• Supported the organisation to drive profitability through the implementation of key sales strategies• Contributed to an annual gross turnover of $24m• Managed team of 67 staff, including 10 direct reports• Oversaw sales, marketing, finance, operations, reservations, product and HR disciplines• Modelled consistent approach to fostering business growth and leading operations• Negotiated conflict with professionalism and a solution-oriented approach

Auckland, New Zealand

• Lead operations and strategy to drive strong commercial outcomes• Oversaw sales, marketing, finance and customer service functions• Communicated the organisation’s values, strategies and objectives• Evaluated market conditions to develop strategic business plans and proposals• Designed and implemented a highly effective sales and marketing plan with long-term focus• Project managed the digital marketing transformation in NZ and supported the rollout in Australia• Drove… Show more • Lead operations and strategy to drive strong commercial outcomes• Oversaw sales, marketing, finance and customer service functions• Communicated the organisation’s values, strategies and objectives• Evaluated market conditions to develop strategic business plans and proposals• Designed and implemented a highly effective sales and marketing plan with long-term focus• Project managed the digital marketing transformation in NZ and supported the rollout in Australia• Drove ethical business practices and customer-centred approach to maintain quality service• Recruited, trained and coached high performing team• Distributed workloads and assigned accountabilities amongst staff• Planned, monitored and evaluated staff performance• Identified and facilitated opportunities for professional development• Fostered open, collaborative communication and information sharing• Managed budgets, resource allocation and reporting• Maintained full responsibility for profit and loss functions• Effectively managed and utilised an annual operational expenditure budget of $5m• Planned and tracked business performance to optimise sales, marketing and promotions• Collaborated with leaders globally Show less

Sydney, Australia

• Managed the sales operations across Australia and New Zealand• Oversaw team of 20 staff focused on achieving passenger targets and growth metrics• Aligned sales strategies to reflect company objectives and increase company profile• Developed highly successful business plan and sales strategy• Communicated and negotiated effectively with internal and external stakeholders• Developed and managed contracts and monitored compliance• Built and maintained cohesive… Show more • Managed the sales operations across Australia and New Zealand• Oversaw team of 20 staff focused on achieving passenger targets and growth metrics• Aligned sales strategies to reflect company objectives and increase company profile• Developed highly successful business plan and sales strategy• Communicated and negotiated effectively with internal and external stakeholders• Developed and managed contracts and monitored compliance• Built and maintained cohesive relationships with distribution partners• Established KPIs and targets to drive team performance• Managed regional budget expenditure Show less

• Managed the sales operations in Australia• Oversaw team of 16 staff focused on achieving passenger targets and growth metrics• Aligned sales strategies to reflect company objectives and increase company profile• Developed highly successful business plan and sales strategy• Communicated and negotiated effectively with internal and external stakeholders• Developed and managed contracts and monitored compliance• Built and maintained cohesive relationships with… Show more • Managed the sales operations in Australia• Oversaw team of 16 staff focused on achieving passenger targets and growth metrics• Aligned sales strategies to reflect company objectives and increase company profile• Developed highly successful business plan and sales strategy• Communicated and negotiated effectively with internal and external stakeholders• Developed and managed contracts and monitored compliance• Built and maintained cohesive relationships with distribution partners• Established KPIs and targets to drive team performance• Managed regional budget expenditure Show less