Troy Bauer Email & Phone Number

Ormond Beach, Fl, Us

Port Orange, Florida, United States

- Troubleshooting and resolving technical issues related to hardware, software, and network connectivity, ensuring minimal downtime for users.- Providing remote support via phone and remote access tools, as well as on-premise support when required to address more complex or physical issues.- Managing and maintaining cloud services platforms, including Office 365, ensuring uptime, performance optimization, and security.- Overseeing security networking, with a focus on implementing and configuring firewalls, conducting routine security audits, and continuously monitoring for potential vulnerabilities to safeguard data and network infrastructures.- Administering and configuring servers to ensure reliable and efficient operation, including regular updates, backups, and system optimization.- Managing Active Directory, handling user accounts, permissions, group policies, and ensuring proper access control across the network.- Supporting and managing Office 365 environments, including email, collaboration tools, and ensuring security and compliance.- Handling ticket management, tracking and prioritizing support requests, ensuring timely resolution of issues, and maintaining detailed documentation for ongoing support and reporting.- Offering detailed technical guidance and personalized solutions to improve IT infrastructure, tailored to the specific needs of clients.- Ensuring effective communication with clients and resolving complex issues efficiently to maintain smooth IT operations in both remote and on-site environments.

Palm Coast, Florida, United States

• Setup configure hardware and install new software on school computers and tablets/iPads• Provided support for district-supported software and hardware, Windows and MacOS• Identified hardware, software, network, and operating system problems and provided ongoing technical support to other technology personnel• Managed and documented inventory of District Apple devices (Mac, iPads)• Performed hardware and software upgrades for all school-supported district hardware and software• Participated in the deployment of new or replacement of existing technology, ensuring tasks are completed on time and meet quality and service standards

Jacksonville, Florida, United States

• Assisted in developing game servers for students with disabilities with a focus on autism to support social skills development• Maintained, updated, and monitored live gameplay with UF employees• Adhered to HIPPA regulations and respected the confidentiality of students

Palm Coast, Florida, United States

• Conducted diagnostic procedures to determine the root cause of customer problems and provide accurate repair recommendations• Erased user data, debugged application issues, and refurbished devices for resale• Removed, fixed, and replaced components such as LCD screens, home buttons, and charging ports

High School Diploma, 12

Information Technology

Automobile/Automotive Mechanics Technology/Technician