Director, Customer Service & Technology
Current» Customer Service/Help Desk strategy and operations» Business analytics & applications» Web and social media strategy» eCommerce strategy & operations
Sep 2017 - Present
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Troy Beaty Email & Phone Number
Director Customer Service & Technology at Smith Medical
at
Smith Medical
3 work emails found
@seagate.com
2 phones found area 408 and 831
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Director Customer Service & Technology at Smith Medical
Location
Oklahoma City, Oklahoma, United States
Company size
Who is Troy Beaty? Overview
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Quick answer
Troy Beaty is listed as Director Customer Service & Technology at Smith Medical at Smith Medical, a with 25 employees, based in Oklahoma City, Oklahoma, United States. AeroLeads shows a work email signal at seagate.com, phone signal with area code 408, 831, and a matched LinkedIn profile for Troy Beaty.
Troy Beaty previously worked as Director, Customer Service & Technology at Smith Medical and Technology Lead, Workforce Management at Hyatt Hotels Corporation. Troy Beaty holds Business Administration And Management, General from Colorado Technical University.
Company email context
Email format at Smith Medical
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{last}@seagate.com
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AeroLeads found 3 current-domain work email signals for Troy Beaty. Compare company email patterns before reaching out.
Profile bio
About Troy Beaty
Customer service professional with a proven track record of success in leading operational and technical teams to deliver exceptional customer experiences.» Passionate about customer experience management.» Exceptional at cross-functional teamwork and coordination.» Skilled at organization and program/project management» Accomplished in analytical and problem solving.
Listed skills include Cross Functional Team Leadership, Program Management, Storage, Product Management, and 46 others.
Current workplace
Troy Beaty's current company
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6 roles
Troy Beaty work experience
A career timeline built from the work history available for this profile.
Technology Lead, Workforce Management
» Implemented KRONOS Workforce Management application in 109 North American hotels.» Responsible for managing and driving configuration team to meet on-time delivery of product and service. » Coordinated adaptation of new tools for tracking implementation tasks and configuration automation.» Initial point of contact for the management at each hotel to address any implementation issues or concerns. Lead CLCA activities to resolve individual and common issues between hotels.
Sep 2016 - May 2017
Sr Manager, Consumer Support
» Provided business intelligence including contact center performance, operational metrics and voice-of-the-customer analysis to stakeholders.» Managed contact center global infrastructure (development and maintenance of IT Salesforce CRM, IVR, Telecom, and external facing customer web applications).» Responsible for driving Six Sigma/CLCA/Root Cause analysis for any identified product or application issue or trend.» Provided project management for new technology, acquisition integrations and web design. SDLC and Agile concepts employed.» Vendor management (NDAs, PR/POs, SOWs, Contracts)» Workforce Management (Data collection, Analysis, Forecasting, Scheduling)
Sep 2006 - Oct 2015
Manager, Consumer Support
» Managed contact center providing presales, technical and warranty support for Seagate retail products. Support was provided by phone, email and chat. » Provided performance and operational metrics and analytics. » Responsible for resolving all corporate customer escalations
Apr 1998 - Sep 2006
Supervisor, Technical Support
» Managed Tier I & II technical support for consumer products.
Jun 1997 - Apr 1998
Coach (Supervisor)
» Managed Tier I phone, email, and chat staff in support of retail customers.
Jan 1996 - Jun 1997
3 education records
Troy Beaty education
Business Administration And Management, General
Education record
Harvard Business School Leadership Program
Project Management
FAQ
Frequently asked questions about Troy Beaty
Quick answers generated from the profile data available on this page.
What company does Troy Beaty work for?
Troy Beaty works for Smith Medical.
What is Troy Beaty's role at Smith Medical?
Troy Beaty is listed as Director Customer Service & Technology at Smith Medical at Smith Medical.
What is Troy Beaty's email address?
AeroLeads has found 3 work email signals at @seagate.com for Troy Beaty at Smith Medical.
What is Troy Beaty's phone number?
AeroLeads has found 2 phone signal(s) with area code 408, 831 for Troy Beaty at Smith Medical.
Where is Troy Beaty based?
Troy Beaty is based in Oklahoma City, Oklahoma, United States while working with Smith Medical.
What companies has Troy Beaty worked for?
Troy Beaty has worked for Smith Medical, Hyatt Hotels Corporation, Seagate Technology, and America Online.
How can I contact Troy Beaty?
You can use AeroLeads to view verified contact signals for Troy Beaty at Smith Medical, including work email, phone, and LinkedIn data when available.
What schools did Troy Beaty attend?
Troy Beaty holds Business Administration And Management, General from Colorado Technical University.
What skills is Troy Beaty known for?
Troy Beaty is listed with skills including Cross Functional Team Leadership, Program Management, Storage, Product Management, Cloud Computing, Vendor Management, Process Improvement, and Six Sigma.
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