Troy Burch Email & Phone Number

Leland, Nc, Us

Tampa, Florida, United States

Implement and oversee Trellix security, enhancing organizational data protection. Configure VLAN’s and assign IP addresses to optimize network performance. Utilize Explore++ for file management and network monitoring. Manage user accounts and permissions in Active Directory. Utilize ServiceNow for service request and incidents. Image laptops and workstations ensuring timely deployment of equipment to endusers. Utilize DBAT for troubleshooting, performance optimization, and application/driver install and uninstalls. Install, configure, and maintain Lexmark, Honeywell, and Xerox Printers. Configure and manage DHCP services and print servers to streamline network printing processes. Install, configure, and provide tech support for Cisco soft and hard phones. Conduct remote sessions using BigFix for system maintenance, minimizing downtime. Utilize fluke tools for network troubleshooting and resolving connectivity issues efficiently.

Baltimore, Maryland, United States

Developed and managed password guideline websites for 30,000 students using HTML.Provided technical support, managed the helpdesk system, and ensured that technical issues are resolved promptly and efficiently using ServiceNow.Integrated security authorization, access control, audited and managed user access through active directory.Installed and configured Windows Sever 2019 and 2022.

Baltimore, Maryland, United States

Provided an exceptional customer experience through making a connection, attention to detail and offering a personalized and unique shopping experience resulting in customer satisfaction.

Waldorf, Maryland, United States

Load and unload packages from UPS delivery trucks in a timely and efficient manner.Sort packages into designated sections based on delivery routes or destinations.