 Coordinate and respond to all Service Calls in my Territory. Listen and respond to Customer concerns Troubleshoot and repair copiers, provide maintenance, and rebuild machines as necessary. Install copiers onto existing networks. Troubleshoot and repair Clients' network issues and PC problems. Provide network consultation and redesigns.

 Provide customers with solutions for all technical questions, in store and on phone. Ascertain customers needs through effective communication so as to help provide the best solutions for their needs, be it repair, replacement, or upgrades. Maintain honest and trustworthy relationship with all customers, so that the customer knows we will always give them correct and accurate guidance. Responsible for all scheduling and providing all COT services, to include but not limited to computer and printer installation, network assessment, network installation, and hardware and software troubleshooting and repair. One of two Microsoft Certified Advisors in-store to help assist with all Windows 8 and Office 2010/2013 training and advice. Responsible for maintaining high standards of conduct and throughput on the Tech Bench, assuring that customers orders and repairs are handled quickly and accurately. Leading ESP and Tech sales person on a consistent and almost constant basis.

 Responsible for all hardware/software installation, maintenance and troubleshooting at both Indy and Ohio Labs; including desktops (Windows 95/98/2000/XP/Vista/7) and servers (Novell Netware, Windows Server 2000/2003/2008, Ubuntu, Redhat, OES SUSE) Maintained all users and user rights on all associated systems. Worked closely with non-technical customers and Projects Managers to get customer specifications for Electronic Data Deliverables. In charge of local Learning Management System for all staff training, from initial user setup to continued training sessions, both web-based and instructor-lead. Configured and maintained all Daily/Weekly/Monthly/Yearly backups at both Lab sites, utilizing both NetVault: Backup and Symantec Backup Exec. Planned and implemented transition of our Ohio Lab off of existing Windows Domain to Novell Netware to maintain corporate network consistency, and to push out company-specific programs and practices.  Worked independently to research, develop, test, implement, and evaluate new technologies to improve Lab performance, as well as to improve existing software and hardware implementations. Awarded both the Local and Corporate Chairman’s Awards for best process improvement, enabling paperless archiving of data and saving the company upwards of $10,000 annually in consumables. Developed several Word, Excel, and Access utilities for staff in a variety of Office versions, including Office 97/2000/2003/XP/2007, and OpenOffice. Produced all local technology training materials and SOPs. In charge of local Adobe Acrobat implementation, including setup and training. Maintained and repaired all printers and copiers on-site. Worked closely with Corporate IT and System Administrators at other Lab locations to implement new technologies and hardware/software upgrades throughout the Pace network, as well as to discuss emerging technologies and their impact on business and productivity.

 Provided daily Computer Lab supervision Maintained daily media backups on ArcServe BrightStor Maintained all computers and technical equipment  Instructed the teaching staff and personnel in the use of all new hardware and software

 Assisted in maintenance of Local and Wide Area Networks Configured Windows NT, Win98, Win95, and Win3.X machines Aided in maintaining Windows NT server Installed, repaired, and configured numerous Cisco and HP Procurve Switches Aided with the TCP/IP configuration of the machines In charge of Y2K system integration and company readiness Headed installation and network integration of new company wing Maintained workstations and printers on network Maintained user accounts on Citrix Metaframe Client