A Guest Services Manager at the Royal Park I oversee the Front Desk,Bellmen, Valet, and Security departments. I also act as a liason between Engineering, Housekeeping and Food and Beverage.

Transitioned hotel from a Hampton Inn to a Quality Inn. Oversaw both operational and salesefforts. Primary focus in guest satisfaction and cost control to bring more to the bottom line.Managed meeting brand standards in all areas. Developed programs to bring up associatesatisfaction.

Deliver great results with aggressive sales, revenue management, and smart expense controls. Usekeen understanding of the marketplace, combined with the ability to manage the property to itsfullest potential, providing a best-of-class hospitality experience and a strong return on investment for our clients and investment partners from programming to close out. Manage all phases ofhotel projects and provide the most cost effective solutions for ownership which minimizedisruptions to the guest experience and hotel operations.

Utilized thorough understanding of meeting budgets, understanding P&L Statements, budgets, and cost/inventory control. Responsible for consistently delivering results that contributed to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies. Ensured the commitment existed to creating and maintaining a quality product and guest/associate relations. Created strong sales presence by going on sales calls and evaluating the sales process inside and outside the hotel. Maximized room revenues by anticipating and planning for market shifts, developed strategic marketing prospects, and participating in appropriate national marketing efforts. Oversaw the security function to ensure a safe and secure environment for guests, associates, and hotel assets. Developed andmonitored the performance of financial and operational plans for the hotel which supported theoverall objectives of the corporation. Developed the annual budget and made recommendations for capital improvements to enhance the assets of the company and brand loyalty.