Accountable for client strategy, agency growth strategy, and overall agency effectiveness at one of the largest minority-owned marketing and technology agencies in the country.

Helping start-ups to medium sized companies grow profitably through fractional CMO support, product development, data-driven growth marketing strategy, and customer engagement.

Led the customer experience, sales, marketing, brand, and partnerships teams responsible for bringing Metromile's vision of fairer and real-time insurance to more consumers through pay-per-mile car insurance

Led integrated marketing intent and marketing delivery across our consumer card segments as well as our insights and analytics teams who uncover new customer needs and opportunities everyday.

Led Marketing for our U.S. Co-Brand and Private Label credit card partnerships

As the head of marketing in our small business card division, I was responsible for growing our overall customer base and building a lasting positive reputation for our company in the small business community. I lead the teams driving our brand development, marketing strategy, digital and direct marketing as well as our digital storefront for the Small Business card division.

In this role, I led the product brand management for our US and Canadian Card business at Capital One, encompassing more than 30 million customers. My portfolio included our US Mainstreet, Upmarket, and Small Business segments as well as our Canadian Branded and Partnership segments. My responsibilities included advertising, brand strategy, marketing planning, product positioning and creative delivery.

Led advertising strategy, creative, and agency relations for Consumer Banking and B2B divisions in national and local markets.

Managed product development, segment strategy, and marketing strategy across Retail Consumer Banking and Financial Services divisions.

Led brand strategy for lending, customer management, and customer experience in the consumer banking segment.

Deliver best practices and market research to enterprise companies targeting the small business market.

Accountable for usage and engagement for large national Small Business portfolio. Responsibilities include management of our Rewards program, Retention, Product Development, and Customer Experience programs.

Led Operations Analysis and Planning for 3,500 agent contact center network with an annual budget of $200MM+. Responsibilities included call routing design, call classification, workload forecasting, optimization, and process improvement. Led three teams totaling 14 analysts.