👋 Hi there! I’m Troy Edmonds, a dedicated IT professional with a passion for system administration, technology, and continuous learning. I hail from Virginia, with deep ties to Maryland and the D.C. area, where I was raised in a single-parent household. This upbringing instilled in me the values of hard work, patience, and mental toughness—qualities that have shaped my career and personal life.Currently, I’m on an exciting journey to further my career in the tech industry. I hold certifications in Google IT Support and Data Analytics and have completed a Sales Operations Specialization. My experience spans IT support, manual testing, UX/UI design, and sales operations, making me a well-rounded professional ready to tackle new challenges. I’m also working diligently to break into system administration, expanding my skills and knowledge through hands-on projects and continuous learning.Beyond my professional ambitions, I cherish time with my family—my wife and son are my greatest treasures. We love biking, arts and crafts, and watching sports together, especially when cheering on the Boston Celtics and New England Patriots. Game days are a highlight in our household, filled with energy and excitement.As a lifelong learner, I’m always exploring new technologies and striving to enhance my expertise. I’m committed to becoming a reliable and innovative IT professional, capable of making a significant impact in the tech industry.In my free time, I indulge in my love for storytelling and cinematic experiences. From epic TV shows like “Supernatural” to mind-bending films like “Interstellar,” I’m a true movie and TV buff. I also find solace in watching animal documentaries, immersing myself in the wonders of the natural world.I’m driven by a desire to grow personally and professionally, and I’m excited about the opportunities ahead in the tech industry. 🚀
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Technical Support SpecialistTpLargo, Fl, Us -
Operations ManagerCollege H.U.N.K.S. Hauling Junk And Moving Sep 2024 - PresentSt Petersburg, Florida, United States•Provide excellent customer service by creating memorable client experiences, supervising moving and junk removal services, and establishing clear value for services rendered. •Oversee operational tasks such as truck safety, client estimates, and implementing new systems, while executing marketing strategies. •Manage staff hiring, training, and scheduling, ensuring alignment with company mission and goals. •Collaborate with the Owner/GM to refine processes and improve business performance. •Handle financial management, including P&L oversight, budgeting, and ensuring profitability targets are met.•Manage open leads using company CRM -
Manual TesterTest Io Feb 2024 - PresentExecuted comprehensive manual testing for TestIOIdentified and resolved software bugsCollaborated effectively with the development teamEnhanced product quality by 30%Implemented innovative testing strategiesMaintained detailed documentation to enhance the reproducibility of tests. -
Delivery DriverAmazon Mar 2023 - Sep 2024Largo, Florida, United StatesEfficiently managed timely deliveries, surpassing daily targets by 20%.Streamlined package tracking, reducing errors by 15%.Enhanced route planning, cutting delivery times by 10%.Analyzed customer feedback to refine delivery processes.Implemented new safety protocols, enhancing team compliance.Exceeded daily delivery targets by 20%, enhancing operational efficiency.Optimized route planning to decrease delivery times by 10%, increasing productivity. -
Move ManagerCollege H.U.N.K.S. Hauling Junk And Moving Jun 2019 - Mar 2023Efficiently handled 30+ moves per month, enhancing client satisfaction through meticulous planning.Ensured safe transport of delicate items, achieving a 98% damage-free record.Trained new team members in proper lifting techniques, fostering a culture of safety.Streamlined loading procedures to cut down on job time, increasing team efficiency.Orchestrated efficient sorting of items pre-move, reducing packing time.
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Master Grill OperatorWaffle House, Inc. Aug 2015 - Apr 2019Demonstrated multitasking abilities by managing grill stations simultaneously, resulting in a 20% improvement in overall kitchen efficiency during peak hours.Executed high-volume grill operations with precision, maintaining a 98% accuracy rate in preparing customer orders, and contributing to a seamless kitchen workflow all while leading a positive team environment.Innovated custom kitchen and presentation techniques, enhancing the flavor profiles of grilled dishes and bolstering positive customer feedback, leading to a 15% increase in customer retention.
Frequently Asked Questions about Troy Edmonds
What company does Troy Edmonds work for?
Troy Edmonds works for Tp
What is Troy Edmonds's role at the current company?
Troy Edmonds's current role is Technical Support Specialist.
What schools did Troy Edmonds attend?
Troy Edmonds attended Coursera.
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Troy Edmonds
Seeking New Development Opportunities, New Challenges With Great Culture.Detroit Metropolitan Area1ironmountain.com -
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