Troy Germain Email & Phone Number

Fort Lauderdale, Florida, United States

Develops, trains and facilitates training programs in the retail Automotive industry.

Fort Lauderdale, Florida, United States

Miami-Fort Lauderdale Area

Miami/Fort Lauderdale Area

Manage AutoNation's equity mining initiative throughout our nearly 300 dealerships. Create in-store processes to be executed to increase incremental sales at our dealerships. Work with the corporate training team on building the curriculum and training structure for the Equity Mining Process. Train end-users on the best practices of using AutoNation's in-house Equity Mining Tool. Work with and provide input to the Equity Mining Product owner to develop the software for maximum efficiency and ease of use. Launch a centralized call center to drive equity channel customers to dealerships for incremental business.

Oakland Park, Florida, United States

Boca Raton, Florida

Working with dealers across the country target their in-market conquest buyers in their area. Conquest Automotive's Digital Reaction Package is the ONLY way for specifically target these buyers in your back yard who've never purchased from your dealership.

West Palm Beach, Florida Area

Responsibilities include overseeing lead generation, lead handling process, and customer experience for sales and service departments for all Schumacher Auto Group dealerships from Delray Beach, to West Palm Beach, to Lake Park, Florida.

Fort Lauderdale, Florida

Build, improve, or rehabilitate BDC centers in auto dealerships of all shapes and sizes! Create and coach on sales and service BDC - based processes within the car dealership from start to finish. Train on scripts, phone and email technique, and internet, phone and un-sold floor traffic processes. I worked with dealers with a SINGLE BDC agent, to a large dealer group with a centralized call center with over 40 agents.

Autonation Direct, Fort Lauderdale, Fl

Using a majority of the AutoNation dealer network to provide a stress-free, concierge-type auto buying service for certain affinity and credit union members. Communicating strictly by phone and email utilizing a consultative sales model to discover vehicle needs, locate the best new or pre-owned vehicle to match member’s needs. Offering finance and insurance product options, collect all necessary documents and set up a delivery appointment at the AutoNation dealership closest to the member.As a senior consultant, I advise management team of potential adjustments in process to increase efficiency. Also assist fellow consultants with questions on vehicle information and process.

Devloped, created and managed Business Development Center for Subaru dealership/

Live broadcast announcer of the American Canadian Tour, a regional stock car racing series, as well as at Thunder Road International Speedbowl in Barre, VT - one of the top 5 short tracks in the country.

Boston, Ma

Hosted Live NASCAR post-race call-in show at Boston's only NASCAR station, 1510 the Zone

Live and pre-recorded traffic, news and sports reporting in the Metro Boston markets including WBZ 1030, and later in the Metro Miami, Tampa Bay and Orlando markets including BayNews9, and major Orlando radio stations.

Live and pre-recorded news, traffic and sports reporting. Developed the broadcast script by using multiple data sources to provide brief and relevant information to the listeners.

Cert, Broadcasting

Activities and Societies: Radio and television broadcasting and production

Business Administration