Deployment of Fortigate SD-WAN Migration to full M365 Service StackMigration of VOIP to TeamsMigration of several services to SaaSMigration of Azure to CSP with Managed ServicesDesign and Deploy new Datawarehosue with PowerBI Reporting underwayManagement of all SQL related servicesAssist with Architecture for inhouse designed applications and servicesAssist with Design and deployment to SharePoint online

Re-Developing ICT Support Team & Implementing new support process to improve support to the businessAssisting Business Systems Manager in building strategic direction for ICT in planning and budget forecasting.Designing and migrating all existing infrastructure from legacy hardware to Dell Blade Servers & Switches.Designing and migrating all Infrastructure from On-Premises to Azure.Perform SQL Consolidation / HA Cluster in migration to 2016 SQL Server.Working directly with and managing contractors to achieve business goals where requiredDesigning and Implementing Riverbed SD-Wan / Riverbed SteelHead Wan Optimisation technologiesRe-Design Network for SD-WAN and increase available subnets at operations using available technologies available at site operations, ETC NBN / Satellite / Client / Microwave / 3G Implement and migrate Business across to Office 365Rolling out Onsite Servers at Operations, Improving file availability with DFS / Onsite Domain Controllers. / Company SoftwareProviding Escalation Point / Resolution Management for Department to resolve or manage all high severity incidents to completion

Providing Level 3 Support to End UsersProviding Support to Enterprise UsersSupporting Different Backup TechnologiesWindows Server 2003/2008/2012VMware ESX / ESXiServer / SAN Performance / TroubleshootingNetworking SupportSubject Matter Expert for different AppliancesAssisted with Marketing EventsMentoring and developing team members in KACE Support TeamPromoted from Desktop to Pro Support teamPromoted to Level 3 Kace Support Engineer

Personal Small Business Supporting 30+ Clients. Roles & Responsibilities:Cold Calling / Door knocking to get business.Server Installation & RepairWorkstation / Home Computer InstallationsProviding General Support to Small Business / End Users

Providing support to a team to vendor (IBM), While implementing a new a new Casino Management System (KCMS - Konami Casino Management Software). Roles & Responsibilities:Acting as a mediator between EDS (internal support) & IBMCreating Documentation for the new KCMS system.Creating Driver roll out packages for Peripherals for KCMS.Providing Test Environment server support.Creating & Managing to completion, Incidents and Change Requests.Achievements:Extending my contract a further 3 months, Promotion of the service desk within 2 weeks due to excellent performance.

Level 1 Service Desk Role, Providing Support to 2 different company's.Responsibilities:Providing Support to 3000+ UsersPlatforms Windows Xp, Windows Vista, Novell.Active Directory Management. (User Creation, Modification, Deletion)Adhering to KPI of 40 Tickets per day.

Providing support to a variety of different systems used in the club industry.Providing network support to 30+ ClubsProviding telephone & onsite supportComplete site upgrades, Server & WorkstationPOS Support InstallationMail server Installations (Exchange & Kerio)Traveling interstate & improvising when required.

I.T Administrator, Providing support & Documentation for the RSL ClubProvide support 24x7 when requiredMaintaining internal systemsOrganizing quotes for system upgradesProvide reports to the Board of Directors for I.T Working with external vendors to ensure 100% uptimeAchievements:Promoted to I.T Administrator after Head of Administration leaving due to excellent unsupervised performance.

I.T Support. Providing Shop support & external support.Repairing and Maintaining Internet CaféRunning business for the owner, while on leave Making Quotes for customers, Building New ComputersMaintaining and repairing all customers computersTraining work experience students.Assisting in network jobs with the owner.