Troy Guinn Email & Phone Number

Olive Branch, Mississippi, United States

Memphis, Tennessee, United States

• Orchestrated all aspects of facility operations, ensuring seamless operation, coordinating upgrades, and overseeing necessary repairs.
• Led a cross-functional team to achieve facility-wide ISO Quality 9001 and medical 13485 certifications.
• Streamlined and modernized work instructions across the facility.
• Conducted internal audits for compliance assurance.
• Enhanced interdepartmental communication and workflow consistency.
• Acted as the primary technical liaison, resolving technical issues across customer and internal teams.

Memphis, Tennessee, United States

• Managed local IT resources, ensuring seamless operation, coordinating upgrades, and overseeing necessary repairs.
• Installed and configured new hardware, facilitating wireless connectivity throughout the building.
• Reduced working hours to accommodate all projects within normal work schedule with overtime as the exception.
• Ensured the availability of cross trained employees in all areas of the business in order to shift resources as required during peak seasons.
• Implemented order systems, guaranteeing uninterrupted support for customers during a company transition.
• Restructured the workforce into an empowered, results-focused team, promoting innovative problem-solving.

Greater Memphis Area

• Led customer repair operations, exceeding satisfaction targets.
• Managed a high-performance team to meet objectives.
• Aligned repair operations with corporate goals.
• Oversaw complex trouble tickets, ensuring timely resolution.
• Served as 3rd level escalation point for network issues.
• Optimized processes, reducing operational costs.

Memphis, TN

• Revamped depot operations for notebook hardware, tablets, and desktops, optimizing space and workflow.
• Implemented a new leadership structure for improved support and training.
• Led ASP issue resolution, ensuring large customer hardware-related issues were promptly addressed.
• Co-designed an interface for streamlined system servicing, BIOS updates, and programming.
• Built and improved the depot network, enhancing support for imaging by 50%.

Memphis, TN

• Co-designed a system servicing interface for imaging, BIOS updates, and SMBIOS programming.
• Enhanced depot network with Pre-boot Execution Environment (PXE), eliminating the need for USB devices.
• Trained ASPs in maintaining Fujitsu mobile products and ensured their proper servicing.
• Collaborated with ASPs to diagnose and implement solutions for complex technical issues.

Memphis, TN

• Led the transition of depot repair operations at the Memphis facility, replacing outsourcing and resulting in significant time, resource, and cost savings.
• Spearheaded the recruitment and selection of technicians and quality assurance (QA) personnel for the Memphis facility.
• Pioneered the establishment of the first independent image network to support depot repairs.
• Collaborated closely with the IT department to ensure proper accountability within the order management system.
• Initiated and monitored repair times, parts costs, and monthly performance objectives for the repair depot.
• Conducted comprehensive process evaluations and monthly report assessments to identify and implement quality enhancements.

Memphis, TN

Greater Memphis Area

Greater Memphis Area

Assisted team leads with escalated repairs that went beyond the standard and provided feedback to the team leads on what was found and how to correct.

Rapid City, South Dakota Area And Okinawa, Japan