Highly experienced and successful Client Relationship and Operations Manager with a wealth of experience in the Cleaning Services Industry. I am goal orientated and possess the energy and persistence required to succeed with both my own and corporate objectives. I am self-motivated, appreciate the importance of cohesive team work and pride myself on my ability to easily establish rapport with a diverse range of people. Comfortable dealing with people at all levels with an excellent commercial approach to dealing with problems and developing business processes. I have highly developed people skills with the ability to motivate staff on a team and individual level.
Bbn Cleaning Services
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General ManagerBbn Cleaning Services Jan 2018 - PresentVictoria, Australia
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Operations ManagerSelf Employed Independent Peoplesoft Consultant Jan 2017 - PresentMelbourne, Australiaactivity looking for new opportunities
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Client Relationship And Operations Manager As A ContractorGreen Earth Cleaning Services/ Freelance Aug 2016 - Jan 2017Melbourne, Australia• Well developed planning and relationship coordination skills• Coordinating the customer needs and service delivery • Provide a high level of service and support to existing customers • Provide employees with direction and support• Assist employees with relevant information relating to their area of work• Deliver and coordinate training, including Workplace Health & Safety (WH&S) inductions• Strategic planning and direction for the business• High low marketing •… Show more • Well developed planning and relationship coordination skills• Coordinating the customer needs and service delivery • Provide a high level of service and support to existing customers • Provide employees with direction and support• Assist employees with relevant information relating to their area of work• Deliver and coordinate training, including Workplace Health & Safety (WH&S) inductions• Strategic planning and direction for the business• High low marketing • People, Culture and Capability – and talent acquisition • Recruitment and selection for vacancies• Employee inductions, probationary reviews, and end of probationary reviews, within specified timeframes• Developing best practice communication strategies and work flow• ITS - Preparing operational reports, audits and checklists are completed thoroughly• Delivering and exceeding key performance indicators (KPI)• Gain qualitative feedback about client and customers satisfaction including action plans to deal with customer and clients comments• Collating, preparing and interpreting reports, budgets, accounts and contracts• Managing budgets• Overseeing and monitoring payroll functions, absenteeism and shift coverage• Ensuring employees are punctual, in correct uniform, and complying with the general guidelines outlined by Management• Implement disciplinary procedures as necessary, in conjunction with the licensees and senior management • Coordinate and facilitate regular team meetings • Ensure all human resource policies and procedures are adhered to• Maintaining and inspections of machinery and equipment on a weekly basis, escalation any repairs or faults• Use of electronic tablet devices for auditing and reporting process• Implementing and enforcing OH&S and policies and procedures, incident reporting• Management of staff and 24/7 shifts• Organizing, coordinating and implantation of IMS systems (Integrated Management Systems) Show less
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Sales Operations ManagerQuad Services Pty Ltd Sep 2015 - Jun 2016Victoria, AustraliaQuad Services has excelled in all sectors of the cleaning and integrated industries for over 20 years. Proudly 100% Australian owned, employing more than 1,500 employees. • Ensure service and support to existing customers and provide employees with direction and support• Provide employees with relevant information and direction• Ensure all employees complete mandatory training, including Workplace Health & Safety (WH&S) inductions• Drive recruitment and selection processes •… Show more Quad Services has excelled in all sectors of the cleaning and integrated industries for over 20 years. Proudly 100% Australian owned, employing more than 1,500 employees. • Ensure service and support to existing customers and provide employees with direction and support• Provide employees with relevant information and direction• Ensure all employees complete mandatory training, including Workplace Health & Safety (WH&S) inductions• Drive recruitment and selection processes • Conduct Inductions, probationary reviews, and end of probationary reviews• To ensure all areas of the Centre are presented by opening times, standards are maintained throughout the day’s trade, particularly delivering exceptional levels of customer care and satisfaction• Ensure a positive flow of communication• Operational reports, audits and checklists are completed thoroughly• Ensuring an exceptional and consistent level of service, delivering the key performance indicators (KPI)• Implement processes to gain qualitative feedback about client and customers satisfaction including action plans to deal with customer and clients comments.• Collating, preparing and interpreting reports, budgets, accounts and contracts.• Managing budgets• Managing payroll functions, employee absenteeism and shift coverage• Ensuring employees are punctual, in correct uniform, and complying with the general guidelines outlined by Management• Invoke the disciplinary procedures as necessary, in liaison with the licensees and senior management personnel• Coordinate and facilitate regular team meetings • Ensure all HR Human Resource policies and procedures are adhered to• Maintaining and inspections of machinery and equipment on a weekly basis, escalation any repairs or faults• Use of electronic tablet devices for auditing and reporting process• Implementing and enforcing OH&S and policies and procedures, incident reporting• Management of staff and 24/7 shifts• Show less -
Sales ExecutiveAgar Cleaning Systems Pty Ltd Sep 2013 - Aug 2015Victoria, Australia• Provide service and support to existing customers • Explore and research new markets and opportunities• Build relationships with a network of contacts• Prepare and summit proposals and tenders • Arrange product trails and demonstrations• Monitor sales, customer by customer on a monthly basis• Conduct chemical training, Compliance support to clients• Collect market intelligence from customers• Report to supervisor on prospects, new customers acquired, a summary… Show more • Provide service and support to existing customers • Explore and research new markets and opportunities• Build relationships with a network of contacts• Prepare and summit proposals and tenders • Arrange product trails and demonstrations• Monitor sales, customer by customer on a monthly basis• Conduct chemical training, Compliance support to clients• Collect market intelligence from customers• Report to supervisor on prospects, new customers acquired, a summary of sales to existing customers and customer feedback Show less -
Sales ExecutiveIdeal Sports Pty Ltd Dec 2008 - Jun 2013Melbourne Area, Australia• Proven experience as a Sales Consultant and Sales Executive with an excellent understanding of sales and marketing processes.• Over 5 years’ experience in the school trade, clothing and equipment industry.• Have a good relationship with decision makers within the school environment and a strong data base of contacts to enable business growth.• Sourcing new clients and maintaining healthy relationships to ensure customer satisfaction and repeat business.• Excellent product… Show more • Proven experience as a Sales Consultant and Sales Executive with an excellent understanding of sales and marketing processes.• Over 5 years’ experience in the school trade, clothing and equipment industry.• Have a good relationship with decision makers within the school environment and a strong data base of contacts to enable business growth.• Sourcing new clients and maintaining healthy relationships to ensure customer satisfaction and repeat business.• Excellent product knowledge of sporting goods, apparel and equipment. • Exceptional interpersonal skills with proven ability to build productive relationships with clients, local businesses, schools and councils. Show less
Troy Harbinson Skills
Troy Harbinson Education Details
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Wesley College Prahran -
Vce -
Wesley College Melbourne -
Wesley College MelbourneFinished 1986
Frequently Asked Questions about Troy Harbinson
What company does Troy Harbinson work for?
Troy Harbinson works for Bbn Cleaning Services
What is Troy Harbinson's role at the current company?
Troy Harbinson's current role is General Manager at Bbn cleaning services.
What schools did Troy Harbinson attend?
Troy Harbinson attended Wesley College Prahran, Wesley College, Wesley College Melbourne, Wesley College Melbourne.
What skills is Troy Harbinson known for?
Troy Harbinson has skills like Customer Service, Strategic Planning, Budgets, Team Leadership, New Business Development, Marketing, Account Management, Contract Negotiation, Management, Team Building, Leadership, Negotiation.
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Troy Harbinson
Australia
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