Troy Hedges Email and Phone Number

Oversee daily operations for eight clinics, three of which are the highest volume centersin the market. Responsible for the growth of the Occupational Specialty Clinic at three locations;Increasing patients per day from 11 to 24 / day. Collaborate with multiple markets to share best practices for Occupational SpecialtyClinic. Present market metrics / KPI’s to executive leadership monthly Monthly meetings with St. David’s Medical Center to co-manage referrals Onboarded Physicians and APP’s Ensure clinic leadership creates a work schedule for all clinic positions including APPsbased on clinic needs. Ensures adequate staffing at all times. Varies staffing levels asindicated by patient volume and efficiency standards Work closely with the Director of Operations, Clinic Managers, Medical Staff, FrontDesk Supervisor, UC Service Line staff and clinic staff to maintain smooth operationsand high customer satisfaction Review P&L and all revenue reports with leadership team to determine where cost can becut to increase profit. Maintain Urgent Care Association standards throughout the Market Develop and coaching Center Managers for internal growth Work closely with other Area Managers and Director of Operations to develop marketwide strategies Coordinate training for clinical staff Oversee training / development for clinic coordinator training classes and competencycheckoffs

Create and maintain supply/inventory system Host weekly huddles to discuss current changes in processes/ receive feedback fromcolleagues Assist practice administrator is creating new processes and work flow modifications Run POC tests as needed on patients Ensure staff is trained on new processes, as well as new equipment Oversaw training on EMR system for clinics that were acquired, kept practiceadministrator and owner of company up to date with clinics training Traveled to acquired clinics to oversee training Presented new/modified training procedures to owner and practice administrator

Assisted the Center Operations Director with daily operations Ensuring the clinic maintained exceptional patient care Maintained employer accounts Daily cash reconciliation and deposits Managed clinic metrics and KPIs Develop and coach staff to ensure their growth and continued positive patient care Facilitated and distributed new initiatives to all colleagues

 Triage patients Perform EKG’s and Pulmonary Function Tests Administer cultures: throat, urine, and wound Assist Physicians with medical procedures; laceration repair and I&Ds Collect various specimen such as stool, urine, and blood samples and prepped them forlab testing Administer medications and vaccines Perform vision and audio exams Qualified to fit patients with respirator masks Wound cleaning and dressing/suture removal Certified in Drug/Alcohol testing, trained new hires in market for Drug/Alcohol testing