Troy Hoffmann Email & Phone Number

Highland Park, Il

Chicago, Il

-Oversees day to day operations of youth focused athletic programs, camps, and skills clinics-Creates and develops a wide variety of sports programming for park district, after school, and physical education-Manage relationships with 30+ partners-park districts, schools, youth service providers and community organizations-Generates proposals for future programs based on revenue projections and historical data-Determines program pricing by evaluating decision making criteria such as return on investment and budget-Personal approach to customer service including program inquiries, registering participants and accepting payments-Troubleshoots on site problems and provides on demand client support when issues arise-Constructed hiring process, formalized the minimum hiring criteria for candidates and placement for new employees-Coordinates job shadowing for new hires to assist in a successful on boarding experience-Supervises 25+ part time employees and provides support, guidance, and trouble-shooting on site issues-Leads company-wide training sessions, program development meetings, and quarterly reviews-Works directly with partners to customize seasonal program offerings and coordinates WGG program schedule-Implemented scheduling software, Humanity, for shift planning and to ensure timely and accurate payroll records-Provides first tier support for administrative and instructional teams with organizationally used software-Compiles and maintains information on each program location and distributes to staff-Markets programs through Constant Contact and social media, as well as face to face promotion with new customers-Provides event planning services for special events, parties, community functions, and school wide field days-Serves as the commissioner of the Big Chicago League, a conference of 20 CPS elementary schools who competeagainst each other in Basketball, Soccer, Volleyball, and Flag Football leagues

Greater Chicago Area

Chicago, Il