Troy Kaplan Email & Phone Number

Kirkland, Wa, Us

Chicago, Illinois, Us

Tacoma, Wa, Us

Tacoma, Wa, Us

Seattle, Wa, Us

Tacoma, Wa, Us

Worldwide, Oo

Worldwide, Oo

Renton, Wa, Us

CURRENTLY THE EPIC INTEGRATION ANALYST FOR THE ENTERPRISE APPLICATION TEAM (ECA) IN ADDITION TO BEING THE ENTERPRISE DRAGON ANALYST. I AM RESPONSIBLE FOR ENSURING THE DAY TO DAY NON -EPIC APPLICATIONS INTEGRATE WELL WILL EPIC AT UW| VALLEY MEDICAL CENTER. SUPPORTING NURSING, BIOMED, PROVIDERS AND OTHER OPERATIONAL CUSTOMERS THROUGH THE ORGANIZATION.• WORK DIRECTLY WITH ALL PROVIDERS ACROSS THE ENTERPRISE WHO ARE USING DRAGON MEDICAL NETWORK EDITION 360 \ WHILE ALSO MAINTAINING BACK END• WORK DIRECTLY WITH BIOMED AND INTERFACE ANALYST FOR PHILIPS MONITORING AND VITALS INTO EPIC• BUILD ITEMS IN EPIC AS NEEDED WHILE WORKING WITH EPIC ORDERS (AMB OR IP), EPIC INPATIENT CLINICAL DOCUMENTATION TEAMS.• SUPPORT CAPSULE FOR VENT AND VITALS IN OUR CRITICAL CARE AREAS• MAINTAIN AND SUPPORT CURRENT PHILIPS EMERGIN ALERT SYSTEM FOR TEMPERATURE, PATIENT ELOPEMENT, AND NURSE CALL FUNCTIONALITY • MAINTAIN AND SUPPORT EPIPHANY WHICH IS THE EKG SOLUTION FOR THE CLINICS AND HOSPITAL• SUPPORT MOBILE VIEW WHICH IS THE SOLUTION FOR OUR PATIENT ELOPEMENT, ASSET TRACKING, AND TEMP TAGS ACROSS THE ENTERPRISE• • ONE OF THE VALLEY IT CHANGE BOARD MEMBERS FOR ALL CHANGES MADE• CURRENTLY ANALYST PART OF THE TEAM IMPLEMENTING VOALTE

Renton, Wa, Us

Led a successful implementation of ASAP in the Valley Medical Center ED. Responsible for Providing the DAY-TO-DAY coordination of the ASAP teams work as a whole. • Participated in demos for User validation• Performed a GAP Analysis• Worked on workflows and obtained signed off from operational managers• Facilitated meetings between departments to get workflows documented• Facilitated all meetings with our operational teams including the ED Director, Physician Champion, Epic, and Nurse managers. Working closely with our subject matter experts and other Clinical Analyst on the team.• Facilitated weekly if not daily meeting with the ASAP team to see where we were at different parts of the build• Divided up the work up between the team members• Actively worked on build with my team members and provided demos weekly in our operation’s meetings on new build• Tracked issues daily and kept other Application Coordinators and operational owners informed as well as our Epic Director of Implementation• Worked across All teams to insure we kept everyone informed of changes• Member of the Change Board at Valley• Worked directly with the ED physician Champion and the order and Willow teams to insure we captured all content and requirements and regulations while adhering to system policy for Order Sets, discharge medications, and procedures.• Helped with the facility charge calculator, Rules, and Scoring at the same time doing shadow charting• Worked directly with the Radiology, Radiant, and Epic for the ED to Radiology workflow• Wrote test scripts and worked with my team and others for ASAP specific scripts and end-to-end scripts.

Renton, Wa, Us

Maintain, monitor, and support Clinical applications with critical reliability and maximum uptime. Responsible for the overall clinical application support for the enterprise. Perform technical functions, including supporting and troubleshooting hardware, software, and systems for the Clinical applications environment. Perform troubleshooting of Clinical application problems utilizing management consoles and other troubleshooting tools. Assist in creating and maintaining graphical and text-based documentation. • Facilitate work efforts across multiple IS teams, business partners, facility staff and vendors.• Provide superior communications to customers, business partners, and other stakeholders at all times.• Ensure compatibility and interoperability of Clinical Systems applications in support of all hospital and enterprise computing systems.• Diagnose and resolve complex configuration and troubleshooting issues within a multi-vendor application infrastructure.

Renton, Wa, Us

An employee in this position works with many types of applications, performing system analysis and programming of vendor supplied, custom developed, and web-enabled applications and systems. They competently use tools and techniques available to troubleshoot and resolve client/server and host-based application issues as well as demonstrate the capability to coordinate various IS teams and team members to assist in the resolution of issues, using effective communication skills and leadership with other team members to negotiate task completion, do conflict and successfully present material to senior staff. An employee in this position uses solid project management skills to effectively drive the critical paths of multiple projects to completion within given timelines. Support of clinical and business applications includes participating in an on-call rotation that includes evenings and weekends, as well as travel to sites in Western Washington.

Renton, Wa, Us

Hired to establish and maintain system standards for desktop solutions, developed road maps outlining desktop technology lifecycles and coordinated with regional desktop engineering groups by defining and documenting enterprise solution standards for 50+ thousand users in 5 states.• Analyzed and recommended solutions and configurations, options and capabilities delivering high-quality solutions to customers ensuring technology investment consistency with business objectives.• Produced future state design and conducted workshops, seminars and public presentation that clearly described the design, rationale and implications of decisions.• Facilitated compliance audits with stakeholders on desktop engineering standards.• Participated in system-wide risk mitigation efforts and served as consultant to regional desktop engineers.

Examined and resolved business/technical problems partnering with senior team leader to evaluate vendor products for technical soundness and economic feasibility. Tested and integrated new hardware/software solutions identifying problems and developing recommendations to migrate issues; validated solutions created by senior team members. • Created and maintained complex scripts and components generating recommendations for modifications to senior engineers.• Installed and configured Terminal Services and Citrix MetaFrame monitoring applications delivery with a thin client model. Published desktop applications and configured thin client solutions.• Designed software packages with standard tools for automated installation on desktops.• Collaborated in the creation of Group Policy Objects in a test environment and developed recommendations or Organization Unit design and implementation.

Led the technology for the AMS center for Advanced Technologies oversees workstations, servers and new age technology that included facial recognition software, biometrics and grid computing. Maintained workstation and servers for numerous platforms ensuring full system tape backup and emergency tape recoveries. Installed hardware/software and participated in field installation, engineering and customer support. Managed support systems engineers performing on-site customer service and maintenance.• Partnered with Dell as a member of the peer review team for cross-functional corporate standards development and deployment of COE. • Performed in-house computer repairs, software and mechanical upgrades, maintenance, network integration and system tests.• Diagnosed hardware failure, user errors, and applications errors and networking connectivity

Bethesda, Md, Us

Washington, Dc, Us

Masters, Executive Business Administration

Bsba, Information Systems

Education record