Troy Knights Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Assisted in the integration of cybersecurity SaaS products, including endpoint protection, SIEM systems, and identity management solutions. Collaborated with senior analysts to ensure I was able to deploy and configure.
• Supported the planning and execution of critical resilience testing, including disaster recovery drills and business continuity simulations.
• Learned to configure, maintain, and troubleshoot network… Show more
• Learned to configure, maintain, and troubleshoot network devices, including routers, switches and firewalls. Gained hands on experience in ensuring network stability and performance across networks
• Provided tier-1 and tier-2 support for network related issues, diagnosing and resolving connectivity issues for end users. Documented all common issues to ensure that we would be better equipped to diagnose and provide.

Toronto, Ontario, Canada

• Acquired hands-on experience with Linux and Windows Server operating systems, enabling effective management and securing of diverse IT environments.
• Used programs such as Wireshark, Fortinet and Sentinel to execute real world analysis and collection of security threats, malware and viruses.
• Setup and utilized Linux environments for more secure and efficient file management and protection.
• Acquired practical expertise in configuring and managing office environments utilizing… Show more
• Acquired practical expertise in configuring and managing office environments utilizing Office 365, Windows Server 2016, and Microsoft Azure, demonstrating proficiency in cloud-based collaboration, server.

Toronto, Ontario, Canada

- Report payroll hours to external accountant and use the payroll info to issue cheques, and record/remit monthly payroll expenses. - Record/remit quarterly HST expense; calculate, remit and record WSIB expense. - Assisted in the preparation of financial statements and reports, contributing to the smooth execution of month-end and year-end closing.

Toronto

-Utilized CRM software to track sales performance and customer interactions, resulting in improved sales forecasting accuracy by 15 - 20%. -Actively participated in monthly sales training sessions, improving sales techniques and product knowledge. -Demonstrated exceptional product knowledge, leading to a consistent year over year increase in cross-selling.

Toronto, Ontario, Canada

-Maintained a proactive approach to maintaining the inventory needs of the store by constantly refreshing stock and pointing out any discrepancies. -Analyzed depletion trends in the warehouse and created a production planning model to ensure the needs of the store and customers were met. - Worked consistently throughout the day to ensure the high standards.

Toronto, Ontario, Canada

-Consistently ranked as one of the top salespersons, achieving 100-150% of the sales targets. -Helped grow the store by helping to mentor new associates and taking on a leadership position -Consistently tailored and refined sales techniques by analyzing what was successful or unsuccessful in completing my sales targets for the company.

Toronto, Ontario, Canada

-Achieved exceptional customer service skills, leading to a 98% customer satisfaction rating. -Led a department that did over 1,000,000$ in revenue yearly -Resolved complex customer issues and complaints, ensuring a positive shopping experience and fostering long-term customer loyalty. -Implemented a comprehensive training program that reduced onboarding.

Education record

Education record