Senior Consultant specializing in enterprise risk management, operations management and vendor management for the financial services and automotive industries. Performing interim leadership roles in healthcare administration and retail operations management. Primary focus on continuous process improvement, collections and operations management.Providing capital and consulting services to small businesses.

Majority Owner of registered investment advisory firm in building financial models that achieve economies of scale using technology to reduce unnecessary expenses while reaching wider range of investors.

Led global operations in Fargo, Mumbai, and Manila consisting of 970 employees providing Legal Services, Legal Process Outsourcing, Document Services, Business and Research Services.• Realigned staff based on competencies and hired experienced Managers improving quality of Management Team at no additional cost. • Improved business processes and transitioned greater percentage of work offshore, greatly improving profitability while increasing offshore utilization from under 25% to over 50%. Expand services to existing clients, including utilization of off-shore resources. Develop and strengthen relationships with Fortune 500 clients.• Created and implemented pricing models that improved profitability. Negotiated more favorable long-term contracts while increasing client satisfaction.• Examined employee polices and processes; established daily production metrics and monthly reporting; issued new company policies for performance which has led to increased morale/retention of employees.• Increased employee efficiency by tracking productivity and personal accountability at all locations. Strengthened performance Service Level Agreements (SLAs) from under 30% to 100% through reviewing/addressing process and failures, while enabling signing of longer-term contracts.

Led team of 116 in IT, Sales, Operations, and Accounting departments with full budgetary, financial planning, and P&L accountability of 15-year old Managed Services and Technology company. Directed operations in 4 offices (MI, PA, NV, and CA) including sales, budget forecast/reporting, staffing levels, call center operations, performance metrics, service-level requirements, and client reporting/communication while providing services for large national banks, credit unions, automotive finance companies, and government. • Transformed struggling national automotive IT services company with damaged reputation, limited service offerings, and producing $2M/year in sales into generating $23M annually and becoming national leader dominating industry.• Eliminated sales distributorships and built internal sales team, revised all contracts and pricing for services.• Increased client base from 300 to 3,000 and improved profitability from losing $200K to net profit of over $3M/annually through setting up process improvements and offshore service solutions.• Expanded offices from single operation in PA, to opening 3 additional offices in MI, NY, and CA and established multiple vendor relationships in US and India. • Executed plans for market expansion by leading effort to persuade states to convert to ELT and endorse VINtek for automotive transactions; hired government relations manager and lobbyist to assist. 16 states have fully converted to ELT (others are in various stages of process).• Achieved record-level customer service standards in industry.• Earned vendor award from Bank of America for hitting milestone record of $100M, as well as other prominent awards from USAA and Digital Federal Credit Union.• Successfully positioned company for acquisition of DealerTrack and stayed on in consulting role during transition.

Provided executive roles in BPO, ITO and ADM process outsourcing. Led and designed large-scale organizational change initiatives for outsourcing activities. Integrated vendor services, pricing, and distribution of information to create insights that drove achievement of growth, improved quality, and achieved cost reduction objectives.• Provided guidance and implementation expertise on client business operations to improve technology solutions and business process re-engineering, including cost benefits of off-shoring. Executed corporate strategy assessment. • Prepared risk assessment; proposed mitigation and contingency plans for differences between existing setting and proposed outsourcing solution. Designed and executed transition plans for complex client processes across multiple modules involving multiple business processes and systems.

Operations Manager for all of GMAC’s existing offshore/near shore activities, consisting of 720 employees, as well as expansion of offshore activities through use of multiple vendors and locations. Managed day-to-day operations of call center, collection, skip tracing, check processing, insurance tracking, and data entry activities. • Negotiated new/existing contracts for service pricing, delivery terms, and maintenance, as well as ongoing support.• Established SLA’s (Service Level Agreements) and scorecards to be utilized in measuring vendor performance.

Senior business owner of 3 critical segments in Diversified Business Activities (DBA) department (Electronic/Paper Title Administration, Insurance Tracking, and Corporate Compliance) consisting of 720+ employees and 6 million customer accounts in U.S. and Canada, and offshore operations in India. Promoted to align operations with global strategy.• Consolidated 50 branches to 5 regional administrative offices across U.S. and transitioned 600+ jobs offshore. Developed strategies for each segment that saved over $13M annually.• Assumed leadership of abandoned Electronic Lean and Title (ELT) segment (290 employees). Created, developed, and executed startup venture to consolidate GMAC vehicle title/contract administration from independently handled processes at 25 remote branches to standardized system housed in 2 main facilities (FL and MD). Presented concept to President of GMAC North American Operations with $8M annual forecasted savings. Received 2001 GM Chairman’s Honor Award.• As Corporate Subject Matter Expert in ELT, successfully implemented 4 new ELT states.• Revolutionized approach in tracking insurance for Insurance Tracking segment (360 employees); managed all auto insurance tracking activities in US, call centers in Mumbai, India and Kanata, Canada. Severed 20-year relationship with external vendor and built entirely new division for AccuTel and transitioned all work over to subsidiary and opened call center operations in Canada and India. Boosted efficiencies, improved customer satisfaction, and reduced cost by $10M/annually (40% reduction). Nominated for 2005 GM Chairman’s Honor Award. • Ensured all title and contract administration and insurance requirements were met in $55B sale of A/R to Bank of America in 2005 receiving special recognition for superior work.