Troy Le Email & Phone Number

Malvern, Pennsylvania, United States

Malvern, Pennsylvania, United States

Wilmington, Delaware, United States

• Admitted in Zip Code Wilmington’s highly competitive software development program which accepts less than 15% of applicants.
• Gained experience in full-stack development with a focus on Java, test-driven development, object-oriented programming, and Spring Boot.

• Responsible for end user access provisioning, support and administration
• Create EMP and SER records and map to templates built by application coordinators/analysts
• Epic Chronicles import, exports, and reporting

• Configure and set up computers, printers, software, and other hardware for laboratories on tight deadlines
• Created technical documentation, manuals, and service tickets
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation

Philadelphia, PA

• Build, install, deploy, repair PCs, wireless networks and peripheral devices
• Troubleshoot, diagnose, and resolve software and hardware issues to ensure continuity of workflow for over 1,000 end users
• Responsible for maintaining inventory, order, and auditing audit various IT equipment

West Deptford, NJ

• Troubleshot, diagnosed and resolved hardware issues for over 100 desktop and laptop computers per week
• Collaborated with a team of over 20 professionals to recondition and redeploy computers, displays, printers, Cisco IP phones, and other electronic hardware for key clients
• Streamlined and organized workflow processes to save over 20 hours of manual work per week

Pottstown, PA

• Set up network cabling, computers, printers, software, and other hardware for schools in the Pottstown School District
• Collaborated with a team of three IT specialists to install over 10 wireless access points through 2 schools
• Troubleshot and resolved hardware and software issues

Community College Of Philadelphia

• Assisted students in Microsoft off 2007 and 2010; MS Word, Power Point, Excel, One Note, and Outlook
• Provided help to students navigating in Windows XP and Windows 7
• Simple repair of students laptops.
• Kept printer stocked with toner and paper; did simple cleaning to keep printer maintained and escalated problems beyond my scope.
• Enforced administration policies and rules that governed students to protect students, faculty, and equipment of Community College of Philadelphia

Front End Web Development + Mobile Development

A.A.S. Computer Information Systems, Information Technology