Troy Mclaughlin

Troy Mclaughlin Email and Phone Number

Customer Success Representative with VanillaSoft @ VanillaSoft
plano, texas, united states
Troy Mclaughlin's Location
Wakefield, Quebec, Canada, Canada
Troy Mclaughlin's Contact Details

Troy Mclaughlin work email

Troy Mclaughlin personal email

n/a
About Troy Mclaughlin

Troy Mclaughlin is a Customer Success Representative with VanillaSoft at VanillaSoft. He possess expertise in customer service, management, microsoft office, leadership, sales.

Troy Mclaughlin's Current Company Details
VanillaSoft

Vanillasoft

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Customer Success Representative with VanillaSoft
plano, texas, united states
Website:
vanillasoft.com
Employees:
76
Troy Mclaughlin Work Experience Details
  • Vanillasoft
    Account Success Representative
    Vanillasoft Jan 2018 - Present
    Gatineau
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  • Rogers Communications
    Sales Performance Coach
    Rogers Communications 2014 - 2017
    Ottawa, Canada Area
    Provided high-level program facilitation and administrative management.Through related audits, identified gaps in areas of performance including sales, customer service, quality assurance and call center metrics.Created development plans to address areas of improvement in agent adherence resulting in an overall improvement of 10%.Gain executive consensus on performance goals and strategies and initiated, developed and executed a customer satisfaction program that yielded an increase of 25% in customer satisfaction.Assisted Human Resources Advisors in the recruitment process in areas such as: resume screening, initial telephone interview screening and face-to-face interviews.Facilitated training and delivered presentations to groups up to 50 participants including both employees and management.Utilized comprehensive industry experience to provide effective leadership to approximately 150 consumer sales consultants.
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  • Rogers Communications
    Consumer Sales Optimization Analyst
    Rogers Communications 2013 - 2014
    Ottawa, Canada Area
    Supported call centre agents with systems, policy, procedure and product knowledge gaps.Managed site metrics for scheduling, attendance, vacation and return to work policies and procedures.Resolved all customer escalations and provided ongoing updates to site leadership.
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  • Rogers Communications
    Consumer Sales Consultant
    Rogers Communications 2008 - 2013
    Ottawa, Canada Area
    Utilizes interpersonal skills uncover sales opportunities and provide appropriate solutions.Continually achieved and exceeded monthly performance objectives and sales targets.Ensured customer loyalty by providing exceptional customer service.Promptly accessed customer value and provided immediate solutions for customer retention.
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  • Rogers Communications
    Business Account Consultant
    Rogers Communications 2008 - 2010
    Ottawa, Canada Area
    Maintained client base of 150 business accounts in all aspects of their telecommunication requirements.Prepared sales proposals, corporate contracts and presented to VP level clients.Proactively pursue business development opportunities using a needs-based sales approach and providing service solutions via outbound calling to both existing clients and new clients.Achieved monthly sales quotas and activity levels on a consistent basis.Managed customer interactions and sales activity through Customer Relationship Management (CRM).
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  • Identification Services Of Canada
    Business Owner/Program Director
    Identification Services Of Canada 2000 - 2003
    Ottawa, Canada Area
    Operated autonomously in all facets of the business, i.e., strategic planning, operations, marketing, customer relations, brand positioning, revenue growth, financial management and business development.Strong focus on customer satisfaction, loyalty, and follow up; established customer centric culture of communication, trust, collaboration, and accountability. Completed all purchase orders and customer invoices; fulfilled customer shipping needs; maintained timely correspondence with customers throughout duration of the program execution.Communicated order status; provided tracking and confirmed delivery.

Troy Mclaughlin Skills

Customer Service Management Microsoft Office Leadership Sales

Troy Mclaughlin Education Details

  • Cegep De L'Outaouais
    Cegep De L'Outaouais
    Business/Commerce, General

Frequently Asked Questions about Troy Mclaughlin

What company does Troy Mclaughlin work for?

Troy Mclaughlin works for Vanillasoft

What is Troy Mclaughlin's role at the current company?

Troy Mclaughlin's current role is Customer Success Representative with VanillaSoft.

What is Troy Mclaughlin's email address?

Troy Mclaughlin's email address is tr****@****ers.com

What schools did Troy Mclaughlin attend?

Troy Mclaughlin attended Cegep De L'outaouais.

What skills is Troy Mclaughlin known for?

Troy Mclaughlin has skills like Customer Service, Management, Microsoft Office, Leadership, Sales.

Who are Troy Mclaughlin's colleagues?

Troy Mclaughlin's colleagues are Maja Jevtić, Brana R., Suresh Kannan, Pamela Sorbera, Anna Maria Mcdonald, André V., Poulomi Das Chaudhuri.

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