First and foremost I am and always have been a passionate and dedicated individual with a relentless drive to help others succeed. I live out this dream in the SaaS industry by educating clients and providing the proper tools and compassion they need to thrive. I practice my skills as an Implementation Consultant at Clubessential, a leading cloud-based software solution for private elite club markets such as Hilton, Four Seasons, Marriott, Valhalla Golf Club, Congressional Country Club, Pinehurst, and over 1,400 others. We provide a multitude of services including mobile point of sale (POS) applications, web based payment processors, office accounting suites, website design, CRM, mobile app design, credit card reader devices, kitchen display systems, event reservation software, AI reporting, and more!As an implementation consultant, I serve as the primary resource for Project Managers as we onboard customers to new products with Clubessential. This entails answering questions during the onboarding process, consulting on product configuration, providing one on one training on new products and post go live support. Additionally, I utilize Salesforce for case creation, phone support, and answering emails from clients according to established KPIs. I create documentation of standard practices for all tasks and projects. I interact with and coordinate the involvement of cross-functional teams as needed to meet project objectives. I collaborate with Product Managers on client feedback and feature requests. I also consult with clients on best practices to ensure the unified suite of products is being utilized to full functionalityMy mission is to understand the client's needs, drive engagement, and build rapport. I am passionate about delivering value and satisfaction to our clients and helping them grow their businesses.
Listed skills include Microsoft Office, Veterinary Medicine, Veterinary Surgery, Mathematics, and 19 others.