Troy Morosko Email & Phone Number

Galax, Virginia, United States

As an implementation consultant, I serve as the primary resource for Project Managers as we onboard customers to new products with Clubessential. This entails answering questions during the onboarding process, consulting on product configuration, providing one on one training on new products and post go live support. Additionally, I utilize Salesforce for case creation, phone support, and answering emails from clients according to established KPIs. I create documentation of standard practices for all tasks and projects. I interact with and coordinate the involvement of cross-functional teams as needed to meet project objectives. I collaborate with Product Managers on client feedback and feature requests. I also consult with clients on best practices to ensure the unified suite of products is being utilized to full functionality

Galax, Virginia, United States

Manages a portfolio of 150+ established client accounts for an all in one fortune 500 SaaS subsidiary company by providing.Client Training, Account Management, product support, and transitional onboarding implementation project management. Acts as the Host, Creator, and Director of the bi-monthly company webinar series “Streamology”. Attends & presents in person instructional product demonstrations and networking at the company's Summit event and national partner events.Proven track record of multitasking, critical thinking, verbal & written correspondence, and building meaningful relationships with clients & B2B businesses. Provides technical support, troubleshooting, and client training via ZoHo ticketing system, Zoom Meetings, Five9 VoIP phone calls, and ZoHo chat system. Profcient use of ZoHo Desk CRM, Salesforce, Microsoft Office, Google Suite, Microsoft Teams, Microsoft Outlook, and Zoom. Creates & publishes highly detailed system instructional Knowledge Base training articles, as well as internal courses and videos for client & agent use. Provides troubleshooting, communications, collaborations, and implementations of integrated B2B partner product enhancements and OTA channelsEngages in collaborative assistance with product accounting features such as revenue disbursements, bank reconciliations, ledgers, owner statements, vendor payments, and integrated B2B gateway provider issues Provides client setup assistance & troubleshooting in the creation, setup, and modifcations of manually created automated system emails, SMS messaging, company mobile application communications, and Online Travel Agent messengers. Engages in new methodologies of churn prevention via collaboration with Customer Success and Leadership teamsConsistently builds and maintains relationships with clients by providing exceptional customer service, Client Success, high attention to detail, and anticipating client needs & problems.

Folly Beach, South Carolina, United States

I manage 35 individual vacation rental properties in Folly Beach, SC. [Total properties on rental program: 85]Assists in promoting reservation bookings on platforms of VRBO, HomeAway, Airbnb, ICND, RedAwning, Expedia, & social media platforms (Instagram, Facebook, Snapchat, etc.).Assists in project management for full home remodels and designer decor.Assists in production of vacation rental property photosUse of Virtual Resort Manager software.Enforce strict guidelines of a written legal Guest License Agreement & cancellation policy.Assists in high volume guest and homeowner verbal & written correspondence (Phone, in person, email, and text).Daily use & creation of Google Docs, Google Sheets, data entry spreadsheets, & Microsoft Office Suite.Inspect all vacation rental properties, recorded any damages, noted any supplies needed, recorded all property data as needed, replaced & repaired any items within my power.Coordinate property repairs with vendors/repair companies & ordered any needed replacement items. Processed all work orders needed in result.Creation and modification of seasonal group rates for each individual property.Resolution of guest conflicts & stressful situations.Rotating on call after hours property management assistance for current guests.Generate owner statements & rental revenue projections for prospective new clients.

Isle Of Palms, South Carolina, United States

Started position as guest services & property inspector on Folly Beach, providing services to 70+ short term vacation rental homes.Promoted within 1 year to the position of Assistant Property Manager of Dewees Island and Isle of Palms. Then promoted to Property Manager of Isle of Palms the following year.Managed 15 vacation rental homes on the remote private barrier island Nature Preserve of Dewees Island.Managed 30 vacation rental homes on the resort-style community of Isle of Palms.List of Duties:Co-lead a close knit team of 4 employees.Assisted in promoting reservation bookings on platforms of VRBO, HomeAway, Airbnb, ICND, RedAwning, Expedia, & social media platforms (Instagram, Facebook, Snapchat, etc.).Assisted in program growth & development by improving logistics of remote island survival, arrival, and Departure.Created & improved efficient work punch list duties for all guest services team members, as well as designed the instruction training manual for all new employees.Assisted in production of vacation rental property photosUse of Virtual Resort Manager software.Enforced strict guidelines of a written legal Vacation Rental Agreement & cancellation policy.Assisted in high volume guest and homeowner verbal & written correspondence (Phone, in person, email, and text).Daily use & creation of Google Docs, Google Sheets, data entry spreadsheets, & Microsoft Office Suite.Inspected all vacation rental properties, recorded any damages, noted any supplies needed, recorded all property data as needed, replaced & repaired any items within my power.Coordinated property repairs with vendors/repair companies & ordered any needed replacement items. Processed all work orders needed in result.Resolution of guest conflicts & stressful situations.Rotating on call after hours property management assistance for current guests.Generate owner statements & rental revenue projections for prospective new clients.

Johns Island, Sc

Full time: Aug 2014 - Sept 2017Relief work: Sept 2017 - Oct 2021-Anesthetic Monitoring-Intubation -IV Catheter placement -Surgical assisting-Blood draws from jugular, cephalic, and saphenous veins-Taking radiographic studies-Animal restraint and holding-Running in house laboratory work/Operating laboratory machines-Interpretation of urinalysis, fecals, and cytology -Experience with integrated Chinese and holistic medicine-Typing appointment and surgical discharge notes-Sales of in house inventory -Writing surgical estimates-Inventory and filling of pharmaceutical drugs -Solving technical issues with in house computer equipment -Coordinating the scheduling for multiple doctors and clients through VetFM Software-Fluorescein eye stains, shirmer eye test, tonometry eye tests-Sterile surgical prep/autoclave operation

Mount Pleasant, Sc

(Formerly "Veterinary Specialty Care")-Answering multiple phone lines-Coordinating the scheduling for multiple doctors and clients-Assisting technicians with emergency cases-Medical billing, coding, and collections. -Faxing and filing multiple patient information forms to multiple clinics-Written correspondence with several clients and doctors.-Use of DVMAX client/patient scheduling database. -Moral support for clients during euthanasia or other difficult cases. -Knowledge of advanced veterinary surgical terms

Charleston, South Carolina Area

Department: Police/EMS 911 Dispatch-Knowledge and use of the CAD computer system-911 administrative call taking and use of switchboards-Monitoring & utilizing the National Crime Information Center terminal for warrant checks & stolen vehicles-Dispatching law enforcement over the police radios throughout the city

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies

Associate’S Degree, French Language And Literature

Activities and Societies: - Alpha Mu Gama - French Honors Society - Dean's List

High School, 3.5 Gpa

Activities and Societies: 1st Place in SC National French Exam for French I; 3rd Place in Clemson, SC Declamation Contest for French II.