Troy Olson, Smc, Itil, Cbcp, Cssgb
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Troy Olson, Smc, Itil, Cbcp, Cssgb Email & Phone Number

Program Manager at Infocenter
Location: Atlanta Metropolitan Area, United States 5 work roles 1 school
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Current company
Infocenter
Role
Program Manager
Location
Atlanta Metropolitan Area, United States
Company size
15 employees

Who is Troy Olson, Smc, Itil, Cbcp, Cssgb? Overview

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Quick answer

Troy Olson, Smc, Itil, Cbcp, Cssgb is listed as Program Manager at Infocenter, a with 15 employees, based in Atlanta Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Troy Olson, Smc, Itil, Cbcp, Cssgb.

Troy Olson, Smc, Itil, Cbcp, Cssgb previously worked as Director, Service Delivery at Servit and Director, IT Service Management at Cox Enterprises, Inc. Troy Olson, Smc, Itil, Cbcp, Cssgb holds Business Admin from Northern Virginia Community College.

Company email context

Email format at Infocenter

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Infocenter

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Profile bio

About Troy Olson, Smc, Itil, Cbcp, Cssgb

Agility has become so critical in the world of rapidly evolving technology and ever changing business requirements. The ability to respond to these changes is what drives the ability to provide value early and often.If you review my profile you will find examples of transformation and project execution. You will also see my passion for the development and leadership of people.In today’s results oriented business environment my continuous improvement mindset ensures that I am always focused on service quality and customer experience.I have led large project implementations and been called on to launch new processes and support organizations in a time of need.A list of core competencies includeStrategic Planning & ExecutionService Management SolutionsBudget Management Infrastructure & DesignProject ManagementStreamlining System Integrations and ConversionsEmployee Professional DevelopmentAgile TransformationDisaster Recovery Critical Incident Response ManagementStrategic Cloud Solutions/Data FrameworkAvailable to discuss new opportunities in the Atlanta Metro area or virtual (remote), please contact me at mr.troypolson@gmail.com

Listed skills include Leadership, It Strategy, Sdlc, Active Directory, and 19 others.

Current workplace

Troy Olson, Smc, Itil, Cbcp, Cssgb's current company

Company context helps verify the profile and gives searchers a useful next step.

Infocenter
Infocenter
Program Manager
charlotte, north carolina, united states
Website
infocenter.io
Employees
15
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Company profile
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5 roles · 26 years

Troy Olson, Smc, Itil, Cbcp, Cssgb work experience

A career timeline built from the work history available for this profile.

Program Manager

Current
Infocenter

Atlanta, Georgia, United States

Oct 2021 - Present

Director, Service Delivery

Servit

Kennesaw, Georgia, United States

Develop and lead a strategic service delivery transformation program designed to enrich the customer experience and improve the overall performance of the service delivery teams. Responsible for a diverse team of support personnel, supervisors, and engineers along with the management and administration of applications for service desk and monitoring tools.

Feb 2021 - Oct 2021

Director, It Service Management

Cox Enterprises, Inc

Greater Atlanta Area

Managed multimillion dollar CapEX/OpEx project portfolio. Responsible for implementation of ServiceNow, IT service management (Incident, Change, Knowledge, Problem, and Configuration Management). Directed team in managing and selecting a managed service contract to support SaaS ServiceNOW platform. Executed HR Service Delivery application project on the ServiceNOW platform for multiple divisions. Led transformation of ServiceNOW development to Agile framework, reducing delivery times and reducing defects. Spearheaded team to respond to the COVID-19 pandemic that quickly mobilized to ensure technology and process were in place to facilitate an entire corporate campus for remote work.

2016 - Jan 2021

Sr Manager It Service Management

Cox Enterprises

Greater Atlanta Area

Managed IT Service Management technology and process activities including Change, Problem, Configuration Management as well as Disaster Recovery initiatives. Implemented service management platform and disaster recovery program, including business continuity plan and processeses to support service delivery.

2003 - 2016 ~13 yrs

Information Technology Manager

Cox Enterprises

Established new department that transitioned outsourced infrastructure to internal support teams responsible for the deployment and support of critical infrastructure. Led three organizational groups of six dynamic engineers to support UNIX, Microsoft Windows Servers and enterprise class storage solutions to meet the growing demands of the business. Executed point solution to track helpdesk ticketing for levels 1 and 2 support teams along with a service level measurement program to meet documented service levels and customer satisfaction requirements. Collaborated with new management teams to establish helpdesk and desktop support teams. Migrated a 1200-user Microsoft Exchange 5.5 system from outsourced partner to internal solution with zero downtime while upgrading to Microsoft Exchange 2000.

2001 - 2003 ~2 yrs
Team & coworkers

Colleagues at Infocenter

Other employees you can reach at infocenter.io. View company contacts for 15 employees →

MB Martin Bielicki Martin Bielicki Colleague at InfocenterRochester, New York Metropolitan Area, United States View → AK Arya Kokate Arya Kokate Colleague at InfocenterPune, Maharashtra, India View → LJ Leesha Jain Leesha Jain Colleague at InfocenterNashik, Maharashtra, India View → VG Vrushali Gadade Vrushali Gadade Colleague at InfocenterPune, Maharashtra, India View → SM Shivani Mahajan Shivani Mahajan Colleague at InfocenterLatur, Maharashtra, India View → AB Anukesh Bhosale Anukesh Bhosale Colleague at InfocenterPune, Maharashtra, India View → SK Satej Kalyani Satej Kalyani Colleague at InfocenterPune/Pimpri-Chinchwad Area, India View → SS Sachin Sakhare Sachin Sakhare Colleague at InfocenterLatur, Maharashtra, India View → PD Pooja Dudhane Pooja Dudhane Colleague at InfocenterPune, Maharashtra, India View → KP Kirti Purohit Kirti Purohit Colleague at InfocenterPune, Maharashtra, India View →
1 education record

Troy Olson, Smc, Itil, Cbcp, Cssgb education

FAQ

Frequently asked questions about Troy Olson, Smc, Itil, Cbcp, Cssgb

Quick answers generated from the profile data available on this page.

What company does Troy Olson, Smc, Itil, Cbcp, Cssgb work for?

Troy Olson, Smc, Itil, Cbcp, Cssgb works for Infocenter.

What is Troy Olson, Smc, Itil, Cbcp, Cssgb's role at Infocenter?

Troy Olson, Smc, Itil, Cbcp, Cssgb is listed as Program Manager at Infocenter.

Where is Troy Olson, Smc, Itil, Cbcp, Cssgb based?

Troy Olson, Smc, Itil, Cbcp, Cssgb is based in Atlanta Metropolitan Area, United States while working with Infocenter.

What companies has Troy Olson, Smc, Itil, Cbcp, Cssgb worked for?

Troy Olson, Smc, Itil, Cbcp, Cssgb has worked for Infocenter, Servit, Cox Enterprises, Inc, and Cox Enterprises.

Who are Troy Olson, Smc, Itil, Cbcp, Cssgb's colleagues at Infocenter?

Troy Olson, Smc, Itil, Cbcp, Cssgb's colleagues at Infocenter include Martin Bielicki, Arya Kokate, Leesha Jain, Vrushali Gadade, and Shivani Mahajan.

How can I contact Troy Olson, Smc, Itil, Cbcp, Cssgb?

You can use AeroLeads to view verified contact signals for Troy Olson, Smc, Itil, Cbcp, Cssgb at Infocenter, including work email, phone, and LinkedIn data when available.

What schools did Troy Olson, Smc, Itil, Cbcp, Cssgb attend?

Troy Olson, Smc, Itil, Cbcp, Cssgb holds Business Admin from Northern Virginia Community College.

What skills is Troy Olson, Smc, Itil, Cbcp, Cssgb known for?

Troy Olson, Smc, Itil, Cbcp, Cssgb is listed with skills including Leadership, It Strategy, Sdlc, Active Directory, Data Center, Itil, Business Analysis, and Vendor Management.

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