• Prepared and executed the strategic and operational plan, including establishing operational and financial objectives through accurate forecasting and budgeting activities• Ensured the organisation maintained financial viability by effectively monitoring and managing the profit and loss statement and balance sheet• Drove continuous improvement initiatives by conducting business analysis and identifying process and performance inefficiencies • Kept up with current and emerging economic issues, environmental changes, trends, technologies, and competitive behaviours • Initiated and directed a range of projects while overseeing activities to ensure alignment to the organisation strategy and project specifications• Maintained strong partnerships and alliances by nurturing strong stakeholder relationships and encouraging engagement• Delivered service excellence by effectively managing a number of high-value accounts, managing enquiries and encouraging collaboration• Developed and implemented a variety of sales strategies, techniques, and tools in order to generate business while organically growing existing accounts• Led the provision of a sales pipeline by identifying business opportunities, preparing tendering submissions and negotiating key accounts agreements• Oversaw and contributed to the pricing structure and changes, ensuring a positive profit margin is sustained• Led, empowered and motivated a cross-functional team while facilitating mentoring, coaching and training sessions across all divisions• Instilled a positive, inclusive team culture by demonstrating a strong, authentic leadership style and encouraging a commitment to the organisation’s values