Troy Pendleton Email & Phone Number

Hebron, Ky

IT Systems Support: 08/01/16 - Present● Active Directory Administration (Windows Server 2008 R2)● Exchange Administration (Enterprise Office 365)● Spam Filter (Windows Office 365 Admin Center)● Imaging Laptops and Desktops● Installing and troubleshooting software & hardware (PC’s, printers, ECT) issues for the customers via telephone, Internet communication and in person● Server Administration (Windows Server 2012)

Dry Ridge, Ky

I started writing when I was in the seventh grade. Always having an active imagination, I wrote a short story for class that was later printed in the local paper. Setting aside my love of writing and drawing as a teen, I returned to it as a young man and started writing stories and creating comic book characters. Using my children, loved ones and friends as inspiration, I went on to create over a hundred characters and stories that I hoped to publish. Always considering myself more of a creator than a writer, I spent several years looking for a collaborator. After a couple of failed attempts, I finally teamed up with my friend Charles Little Jr and formed New Legend Books & Comics. Our first venture was the book “Dead or Alive: The Reaper’s Redemption” and we followed it with “Sheriff Carter Link: Vanished”. I now have 3 collaborators that I write with and we plan to release many books. I have also ventured into children’s books. I wrote one, which will be out early 2019 and I helped publish another. I plan to continue creating new stories and characters and hope to help others see their dreams of becoming published authors come true.

Cincinnati, Ohio

Phone support for software and hardware issues

Cincinnati, Ohio

Phone and Desk side supportActive Directory AdministrationExchange AdministrationWorkstation Administration

Covington, Kentucky

Phone and on-site support for Active Directory AdminExchange AdminWork Station Admin

Epa Cincinnati

• Imaging Laptops and Desktops from XP to Win7• Installing and troubleshooting software & hardware (PC’s, printers, ECT) issues for the customers via telephone, Internet communication and in person• Assigning Techs to installs and work orders• Tracking Group Progress

Cincinnati, Ohio Area

IT Specialist• Installing and troubleshooting software & hardware (PC’s, modems, routers, printers, ECT) issues for the customers via telephone, Internet communication and in person• Operating systems - Windows 98-8 (Home and Pro), Windows Server 2000 – 2008, Linux• Monitored and Maintained Backup & Print Servers • Supporting and Maintaining the Mitel Phone System (VOIP)Project Lead • Short Term Hardware Projects. Planning, pricing, purchasing & implementingJr Project Manager• Ivara Maintenance Software

Ft. Wright, Ky 41017

Computer Technician Escalated (level 2 & 3)• Installing and troubleshooting software & hardware (PC’s, modems, routers, printers, ECT) issues for the customers via telephone, modem and Internet communication• Troubleshooting and repairing network issues as well as loading the OS and other software on servers. Trainer• Training customers & employees via phone and classroom settings, on how to set up the user setting and how to use the softwareSoftware Development• Testing and making suggested programing changes to improve the software. Helping to plan and Design future changes and upgrades to softwareSoftware Installer• Operating systems - Windows 98-8 (Home and Pro), Windows Server 2000 – 2008, Linux• Wide variety of software support and InstallationJr Server Admin• Monitored and Maintained server functions and backups

Hebron, Ky

• Troubleshooting and Repairs any and all hardware issues, Reloading all Windows OS from 98 to XP (home and Pro), Troubleshooting, repairing, Installing and maintaining home and small business networks (including wireless networks) onsite and phone tech support.

Florence, Ky 41042

• Responsible for the repair and upkeep of the LAN network (hardware, cables, connections, & some software); managed the detailed network map of the entire LAN. Managing cleaning staff and conduct first round of interviewing for new hires as well as firing.