•Maintain awareness of risk and control issues within the business whether self-identified or from internal /external audit •Review internal and external Operational Risk errors for opportunities to implement new preventive and detective controls•Evaluate the strengths and weaknesses of existing controls and provide business direction on opportunities for improvement•Provide an independent, objective view of operational risk assessments, mitigation strategies and emerging risks••Maintain strong business relationships with internal clients and deliver presentations to senior Understand the area’s Risk Control Self Assessment (RCSA), Key Risk & Performance Indicators, and other controls to identify negative trends and potential control gapsaudiences •Participate in various Operational Risk and LOB meetings related to operational risk and control matters•Perform deep dive assessments by utilizing the Operational Risk management framework •Perform independent challenge assessment of adherence to RCSA standards and adequacy of the RCSA program•Develop positive working relationships and act as liaison with Corporate Operational Risk (COR) and peers across CCB Operational Risk Oversight in order to understand requirements and ensure an appropriate/consistent approach is adopted, and assure an open environment for collaboration, risk identification and remediation•Work with Operational and Control Officer personnel to obtain and review data necessary to evaluate control effectiveness•Provide Risk oversight and guidance as needed during operational process design to ensure compliance with Risk, Compliance and Legal policies and departmental procedures •Create, maintain and administer a sustainable framework for efficient and effective Operational Risk reporting across relevant Executives and Committees•Identify and assess severity and likelihood of issues for potential escalation and communication to Business Executives and Senior Risk Managers

 Identification, assessment and reporting of risk and controls associated with NBIA, CMP and policy and procedure reviews. Escalation and reporting control gaps to senior leadership identified through initiative reviews.  Partner with RCSA, Issue Management and Exam Preparedness groups to ensure risks and controls are being tracked and logged appropriately with oversight of control gap remediation.  Provide oversight for the NBIA and CMP processes. Stood up an Enhanced CMP process as required by new policy requirements. Identification of LOB improvement opportunities based on firm wide strategic goals. RCSA control testing and development

 Develop and recommend policies and procedures that govern the loss mitigation activities and operations controls within the Consumer Banking organization. Implemented appropriate testing methodologies for the policy group across Consumer and Business Banking.  Partner with Branch Administration, Retail Operations, Telephone Banking, Retail IT and other groups, including Audit and Compliance, to review existing controls related processes and procedures within Consumer Banking for efficiency and effectiveness.  Assess new business initiatives and business driven process and procedure changes for risk and provide guidance on additional controls which may be necessary. Managed six risk management employees.

 Work with senior management, legal and compliance in developing and maintaining default policy. Manage multiple projects related to Default Risk Management concurrently. Work on a leadership team with other members of Chase Home Lending to develop a strategic direction for Default Risk Administration. Prepare and collect analysis on product and market trends to maximize home ownership retention. Work with the Default Risk Administration MIS team to develop and improve exception reports. Maintain and implement Line of Business risk controls as required per federal guidelines, including maintaining the Phoenix Risk Controls for Credit Risk Management.

 Top producer within the Business Banking Credit Center with individual approval authority of $1MM. Team Lead for the investment real estate group and Line of Business committee leader. Worked closely with Special Assets Group to analyze and determine loss mitigation plans for delinquent customers. Developed the credit policy for investment real estate. Primary underwriting focus was on small businesses with aggregate credit exposure between $50M and $5MM.

 Top producer within the Private Banking Credit Center with individual approval authority of $1MM. Team lead for the southwest region and oil and gas lending program lead. Prepare and present loan recommendations to senior risk committee. Developed the credit policy for yacht lending and oil and gas lending. Developed strong relationships with Private Bankers and senior management within Private Client Services. Primary underwriting focus was on individuals with a minimum net worth of $1MM and Chase aggregate credit exposure between $250M and $25MM. Reviewed junior and senior underwriter analysis to concur or approve loan decisions.