Troy Samuel Email & Phone Number

Baltimore, Md, Us

Marriottsville, Maryland, United States

Timonium, Maryland, United States

- Supports over 500 users at company’s location, face-to-face and remotely, with laptop configuration using SCCM or JAMF, repairing hardware, storing data and troubleshooting while working with EUX resources to track tasks- Manages tickets interchangeably between 2-3 company software systems to complete tasks such as handling walk-in issues, resolving incidents, completing request or remote troubleshooting - Engages with many teams across organizations on a daily, weekly and monthly basis by communicating formally through platforms such as Outlook, Microsoft teams, Slack - Manages assets in company portals such as ITSM, Eagle Eye for data entry for inventory, EOL devices, tracking asset ownership, cross charging cost centers

Baltimore, Maryland, United States

- Supervised 6-8 crew members and facilitated daily worksite project roles to create balanced workflow - Trained the crew in safe/proper use of 5-10 landscaping tools weekly so they can appropriately perform tasks at hand- Planned 10 environmental education lessons, interactives and hands on experiences a week to have efficient options for a productive day of work in case of code red days and future solutions

- Reached hourly quotas of 60 calls, with a minimum of 350 calls daily, redirecting customers to appropriate leads- Operated the Vanillasoft software to make calls, input data and pull needed information referencing the school for leads to maintain fluent communication with leads- Used Outlook to remain updated on important emails in reference to schools and contact leads who were not reached so they can be recycled in the Vanillasoft system for outreach to follow-up- Set daily performance goals to have a minimum of 10 leads, set for appointments, a day to encourage friendly competition between colleagues

Cyber Security

- Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes.

Cybersecurity

Game And Interactive Media Design