Troy Smith Email & Phone Number

The Woodlands, Texas, Us

As the IT Manager at Commodore Offshore Operating, I am responsible for overseeing all aspects of the company's technology operations and infrastructure. In this pivotal role, I play a key part in shaping our IT strategy, ensuring the smooth functioning of our systems, and driving innovation to support our offshore operations.Key Achievements and Responsibilities:Spearheaded the development and implementation of a comprehensive IT strategy aligned with the company's business objectives.Managed the IT infrastructure, including networks, servers, and storage systems, ensuring optimal performance, security, and reliability.Designed and implemented a robust network infrastructure to support seamless connectivity across offshore operations.Developed and enforced IT security policies and procedures to protect critical data and mitigate risks.Oversaw vendor management, negotiating contracts and maintaining strong relationships with IT service providers.Led the procurement process for hardware, software, and IT services, ensuring cost-effective solutions that met business requirements.Provided technical support and troubleshooting guidance to end-users, resolving hardware and software issues promptly.Implemented IT policies and procedures to ensure compliance with industry regulations and best practices.Led a high-performing IT team, fostering collaboration, professional growth, and a customer-centric mindset.Identified opportunities for process improvements and implemented measures to enhance efficiency and productivity within the IT department.Collaborated with cross-functional teams to align technology initiatives with business needs and drive digital transformation.Stayed up-to-date with industry trends and emerging technologies to propose innovative solutions for business challenges.

San Jose, California, Us

As a Consulting Systems Engineer based in Houston, I am responsible for analyzing business requirements, evaluating existing enterprise IT and telecommunications environments, and developing innovative proposals for new architectures, designs, and engineering plans. Working across diverse business environments, I design and implement technology solutions that align with business needs, enhance network functionality, and optimize the performance of network, security, computing systems, and storage.

Santa Clara, Ca, Us

San Jose, Ca, Us

Houston, Tx, Us

Orlando, Fl, Us

I provide technical advice to customers on various network issues including routing and switching, voice and security. Develop network solutions and integrations, design, configure and install network hardware and software. Provide engineering support for Account Managers during Pre Sales and prepare quotes.Core network upgrade/refresh for Hospital Corporation of America (HCA)Design and install Uvalde Independent School Districts Cisco Voice solution.Engineered new network architecture for East Central Independent School DistrictRedesigned Clear Orbits, Inc's security architecture to include Automated Security Appliances utilizing high availability, VPN access, and GRE tunnels.Redesigned Dickinson Independent School District's voice and data networks standardized all IOS versions implemented Quality of Service, and built/designed their DMZ. Upgrade their Cisco Unified Communications Manger and Cisco Unity to the latest versions.

Arlington, Virginia, Us

Soldiers from globally dispersed Brigade Combat Teams on IT based systems including routers, switches, REDCOM and Voice over IP (VoIP) technologies. Scope of responsibilities includes design of voice- and data IP-based networks. I provide technical guidance to O&M personnel in the day-to-day operation of installed networks. Conducted quality assurance activities for all maintenance, operations, and development activities.Designed converged wide area networks using OSPF, EIGRP and BGPEngineered numerous hub and spoke configurations using Multi - GRE, Next Hop Routing Protocol (NHRP), and Dynamic Mode Virtual Private Networks (DMVPN)Configured Cisco Call Manger/Call Manger Express for twenty 100+ client networks

Coordinated service outages to minimize user impact. Provided technical support for terrestrial and satellite based communications for the Army and Marine Corps Wide Area Networks (WAN). Designed and implemented network upgrades to increase network efficiency and establish vital network redundancy. Scope of responsibilities included day-to-day operations of the Network Operations Center (NOC), planning / coordinating Authorized Service Interruptions (ASI), coordinating troubleshooting and maintenance schedules to minimize user down time and coordinating multi-service training and real-world missions.Upgraded the military backbone on Okinawa from DS-3's to OC-12 SONET technology using NORTEL equipmentConducted end user testing to insure compatibility with SONET technology network / equipment refreshSupervised the troubleshooting and fault isolation of numerous network outages

Bachelor Of Applied Science - Basc, Management

Associate Of Arts, General Studies