At FIS Global, my role as a Senior Operations Manager centers around championing efficiency and driving growth within our organization. With a robust background in managing Trade Processing, Custody, Income, and Security Master and Pricing, I've dedicated my career to optimizing processes that enhance productivity and accuracy. My focus is on implementing strategic visions that align with FIS's mission, ensuring compliance with regulatory requirements and leveraging data-driven insights for decision-making.I lead a talented team, fostering a culture of continuous improvement and professional development. By collaborating with cross-functional teams, we streamline operations and enhance client satisfaction, maintaining strong client relationships and addressing their specific needs with tailored solutions. My approach includes regular audits and risk assessments, proactive issue resolution, and the integration of new technologies to enhance our operational capabilities.I am honored to have been nominated by Senior Management to partake in a yearlong advanced leadership training, partnering with a NASA astronaut mentor. This experience has enriched my leadership skills and strategic thinking, further fueling my commitment to our team's success. Through collaboration and leadership, I bring diverse perspectives to our operations, ensuring we exceed our collective ambitions and continue to drive FIS's growth and excellence.

At State Street Bank, I played a crucial role in monitoring and processing client conversions as the representative for all Global Operations. Acting as a liaison between business units and over a dozen processing teams, I ensured seamless communication and coordination. I created numerous reporting tools to project new client business and assist senior management with strategic planning. Additionally, I managed multiple client conversions, maintaining comprehensive project plans and overseeing the movement of cash and noncash assets on the SEI accounting platform.My contributions also included assisting senior management with projects focused on Risk and Compliance. I significantly improved various processes, reducing processing time for ad hoc requests. To optimize the distribution of client workload, I developed lean-time studies and created reporting tools for upper management, facilitating the creation of client KPIs. These efforts enhanced operational efficiency and supported strategic decision-making.