• Managed all customer accounts for Therma product by coordinating order fulfillment, customer on-boarding, hardware and software support, customer success, and subscription expansions and renewals.• Implemented multiple customer success initiatives in order to promote customer engagement, provide continued education, ensure satisfaction and diminish customer churn.• Lead weekly webinars, trainings, and ongoing support tutorials and constructed a Therma Resource Hub for new and existing customers as a way to increase customer adoption and retention.• Collaborated with the sales team to execute more effective pilot expansion and renewal sales calls.• Identified internal bottlenecks and developed improved process and procedure solutions in the interest of expediting hardware installation, software configuration, and overall customer on-boarding.• Operated as the single point of contact to receive and process customer service requests and technical support tickets for 60+ customers at 200+ locations.• Collected and communicated customer feedback to the product team in a constructive and efficient manner to aid in the continued growth and development of the product.• Analyzed the data available on customer dashboards to create Therma Data Insight Reports for both internal and external use to demonstrate the full potential and value of the product to customers.• Facilitated all Therma fulfillments through inventory control, vendor management, shipping, and receiving.

• Permanently closed down one-third of Raley’s owned pharmacies in a two-week timeframe.• Implemented a standardization and organization initiative for all Raley’s owned pharmacies.• Tutored lead-technicians to effectively utilize and train others on pharmacy management software.

• Executed data entry, product dispensing, and the sale of 1200+ prescriptions a week in a fast paced work environment while utilizing attention to detail, efficiency, and excellent customer service.• Applied knowledge of third party insurances and pharmacy management software to assist pharmacists with adjudication rejections, prior authorizations, and other insurance claim issues.• Trained and developed new technicians on the pharmacy’s management software, good customer service practices, and pharmacy policies and procedures.

• Oversaw clubhouse day-to-day operations, inventory control, marketing, and training of new staff in collaboration with management.

• Managed 75+ accounts and over $1,000,000 in total sales of textile commodities and decorative textile products for healthcare and hospitality clientele.

• Provided products, services, sales and consultation to the Architect and Design community including architectural firms, design firms, individual designers, and in-house facility designers.