Troy Stringer Email & Phone Number

California, United States

San Francisco

• Managed all customer accounts for Therma product by coordinating order fulfillment, customer on-boarding, hardware and software support, customer success, and subscription expansions and renewals.
• Implemented multiple customer success initiatives in order to promote customer engagement, provide continued education, ensure satisfaction and diminish customer churn.
• Lead weekly webinars, trainings, and ongoing support tutorials and constructed a Therma Resource Hub for new and existing customers as a way to increase customer adoption and retention.
• Collaborated with the sales team to execute more effective pilot expansion and renewal sales calls.
• Identified internal bottlenecks and developed improved process and procedure solutions in the interest of expediting hardware installation, software configuration, and overall customer on-boarding.
• Operated as the single point of contact to receive and process customer service requests and technical support tickets for 60+ customers at 200+ locations.

• Permanently closed down one-third of Raley’s owned pharmacies in a two-week timeframe.
• Implemented a standardization and organization initiative for all Raley’s owned pharmacies.
• Tutored lead-technicians to effectively utilize and train others on pharmacy management software.

Reno, Nevada Area

• Executed data entry, product dispensing, and the sale of 1200+ prescriptions a week in a fast paced work environment while utilizing attention to detail, efficiency, and excellent customer service.
• Applied knowledge of third party insurances and pharmacy management software to assist pharmacists with adjudication rejections, prior authorizations, and other insurance claim issues.
• Trained and developed new technicians on the pharmacy’s management software, good customer service practices, and pharmacy policies and procedures.

Reno, Nevada Area

• Oversaw clubhouse day-to-day operations, inventory control, marketing, and training of new staff in collaboration with management.

Southern California

• Managed 75+ accounts and over $1,000,000 in total sales of textile commodities and decorative textile products for healthcare and hospitality clientele.

San Francisco Bay Area

• Provided products, services, sales and consultation to the Architect and Design community including architectural firms, design firms, individual designers, and in-house facility designers.

Cincinnati, Ohio Area

Cincinnati, Ohio Area

Bachelor Of Science In Business Administration, Finance, Entrepreneurship, Magna Cum Laude

Activities and Societies: Habitat for Humanity, Relay for Life

Education record