Troy Sutter Email & Phone Number

South Florida

Own and operate a consulting service for the hospitality industry. Services & Accomplishments include:• Daily and Weekly Beverage tracking per venue and also combined for all venues. o Year-over-year performance evaluation• Weekly Beverage PC% tracking per venue and also combined for all venues.• Daypart Sales tracking with accompanying graphics per venue.• Ending Inventory Controls and tracking o Product purchasing evaluation based on previous weeks’ COGS.• Overall revenue ratio analysis for all revenue streams.• Developed an 8-KPI Snapshot analysis based off individual staff sales and inventory performance. • Constant staff training and testing of manuals and monthly mystery shopper report with per staff test results and progress. • Over a 10-week period, reduced liquor cost percentage 25.6%, beer 14.7% and wine 7.2% which led to a $21,000 savings over that period alone. Potential savings over the previous 12-month’s sales would have led to an $118,542 savings. • Redesigned all bars with precise bar schematics for each bottle and nightly par system which led to an immediate decrease in potential theft and ease of nightly perpetual inventory. • Retrained all bartenders and servers with proper pour counts and presentation. Led to immediate increase in above %’s. • Develop staff manuals per location for training and upselling techniques in order to increase guest check averages. • Introduce new cocktail and wine menus relevant to location demographic. Extensive knowledge of color and design layout. • P-mix analysis evaluation for profit optimization and menu pricing adjustments. • Food and Beverage costing analysis and immediate refinement of vendor contracts and pricing policies. • P&L analysis and budgeting.

Islamorada, Florida, United States

Specific Bonus Goals tasked to me were correcting Beverage Controls and profitability along with Food and Labor Costs (and %s) for Whale Harbor Seafood Buffet, Wahoo's, Sand Bar and Hog Heaven. All information provided below actually occurred in only a short 9-WEEK period prior to the onset of the pandemic. FOOD COST (Seafood Buffet)• Researched previous 24 months to establish a baseline of FC% to analyze fluctuations and ability to achieve the FC% goal that was set for me.Discovered that the FC% goal set had NEVER been achieved in those previous 24 monthso Upon arriving for my first day of work, I was instructed the previous month’s FC% was 7 points, or 17.5%, over that goal. In combination with the chef, we dropped the FC% to our goal by the end of February.KITCHEN LABORo Improved the Excel-schedule format to include calculations for daily and total week payroll estimates versus guest volume. On Monday morning, I would run a payroll report from Wednesday through Sunday and then re-adjust the end of week totals, based on weekend guest counts, and then meet with the chef immediately to make adjustments for the remainder of that weeks’ schedule.ENDING INVENTORYReduced Ending Inventory for the entire Whale Harbor property from $53,000 in February 2019 to $19,000 February 2020. INCREASE IN ALCOHOL SALESFirst and foremost was re-training of bar staff for speed and efficiency, pour testing and overall improvement, and guest interaction.This was achieved through an effort of what I term my “4-Phase System”STAFF TRACKING: this is an Excel-based report which tracks alcohol sales per server as a ratio to their overall gross sales. In Buffet alone, in one month, we achieved an increase to 12% alcohol-to-gross ratio from an average of just 9%, a 33.3% increase. Annualized projections would equate to an increase of approximately $144,000 in gross revenue.

Multiple Locations

• Expert in Food & Beverage inventory, costing, inventories and graphic analysis. • Developed a Daypart Report, which tracked sales for the happy hour, middle period, and late night sales. This report helped me track advertising dollars, staff performance, guest traffic, etc.• Analyzed P-mix reports for sales and profitability optimization and menu adjustments. • Worked extensively with Events and Marketing Manager in order to increase additional revenue through banquets, parties, and events. Developed multiple concepts in order to facilitate every demographic and daily time frame. Increased Events production by 21% in 2012 assisting Boca to achieve a near-record $6.7M year. • Expert in developing themed nights and events and working with live entertainment and liquor vendors for financial support. • Subsequently, increased shareholder returns 36% in the first eight months alone by increasing multiple revenue streams along with dramatically reducing operating costs.• After 16 extremely successful months at the Boca, was transferred to the Texas Blue location to revamp its profitability. Over the first six months, immediately increased profits 11% with nearly $400,000 less revenue from previous year.As Internal Cost Analyst, was directly responsible for the P&L performance of all 12 locations of this multi-million dollar company. • P-mix analysis evaluation for profit optimization and menu pricing adjustments. • Monthly P&L analysis of current period vs. previous period and previous year for all stores.• Controlled and assisted with all stores overall Food & Beverage percentages and goals. • Optimum company P&L percentage goal for each line item based on a 7-month average analysis from each store.• Daypart Analysis which tracked sales during the three daily time periods as defined.• Regularly assisted fellow GM’s on promotional expenditures, live entertainment ROI, and more.

South Florida

Owned and operated a consulting service for the hospitality industry. Accomplishments examples include:• P-mix analysis evaluation for profit optimization and menu pricing adjustments. • Food and Beverage costing analysis and immediate refinement of vendor contracts and pricing policies. • P&L analysis and budgeting.

Florida, Il, Nyc

Home-Delivered Gourmet Meal delivery service located in the S. Florida, Chicago IL. and NYC markets. Drove annual revenue to nearly $6M and eventually selling the entire corporation in 2007.• Owned and operated a Gourmet Meal Delivery service in Florida, Chicago and NY.• Built BFL from scratch into the first meal delivery service in the country with three locations. • Handled permitting and approvals with local governments in order to begin operations.• Developed more than 15 weekly financial reports for each city which were analyzed at the Florida Corporate office in order to control all phases of the operation.• Staffed & trained all operations in kitchen, data entry, sales, and delivery driver positions.• Developed incredibly successful marketing campaign while controlling acquisition costs.• Conducted constant training updates and seminars in order to improve sales techniques.• Set daily and weekly sales goals in order to motivate sales staff; included incentive programs.• Set up intensive referral structure for sales that led to over 66% retention and referral rate. • Dealt with changing markets as well as economic and cyclical conditions.

Nyc - La - Il

Recruited to revamp all operational procedures and controls in NY and CA. Immediately reduced labor alone over 22%. Developed multiple reports for scheduling and payroll controls, food costing, sales and driver analysis.Ultimately charged with opening the entire Chicago IL operation.

Us And Europe

A dynamic and results-oriented Hospitality Consultant and Analyst with an impressive record of multi-unit experience in both the U.S. and European markets excelling in contributions to the growth and excellence of organizations in the hospitality industry through forensic Financial Analysis, marketing & promotion, new product development, and more. Developed innovative purchasing and receiving, and perpetual inventory system resulting in decreased product costs, controlling inventories and reducing product loss for multi-unit companies. Expert in Guest Satisfaction Manuals and Training that result in increased guest check averages and guest return visits.Expert in BOH POS analysis for reports such as P-mix, voids, comps, deleted items, payroll, etc.Operated and provided analysis for Multi-unit properties with revenues exceeding $10M per store in Europe and the U.S. Trained over 250 bartenders and thousands of total personnel in four countries worldwide.

Manayunk (Philadelphia) Pa

Owned, operated and began my incredible industry operations management and bartending career with this cool neighborhood bar in the trendy Philadelphia suburb. Self-financed and utilizing creative financing methods including loans from vending companies for the game room, dart boards and pool table. Expanded on this game room theme and marketed this concept with many game specials, leagues and tournaments. Further diligent marketing techniques included expanding our reach to local universities and developed on-campus liaisons for promotions and marketing. Also, through extensive research, renovated and updated the decor with lighter colors, more even lines, and improved guest traffic flow. Creative menus and drink specials we naturally a hit for driving sales and the hip local crowd. All of this eventually lead to nearly tripling sales within 12 months and subsequently selling the business within 20 months and more than doubling my initial investment while developing great cash flow during that 20-month period.

Allentown, Pennsylvania Area

From the sale of the lawn service, started a General Contractor/Construction business and purchased my first house due for renovation only 9 months after college graduation. Initially started with renovation projects, but in less than one year bought my first parcel of land which was sub-divided into three lots; built three homes which were all sold even prior to completion. Subsequently purchased an approximate 25-acre parcel which was then sub-divided into 17 lots named Cornerstone Estates and developed a portfolio for purchasers to choose their desired home styles . Built the entire project within 2 years. Also expanded into custom construction for private lot owners which in total, led to the construction of 41 homes over my 2+ years in business. Unfortunately, economic crisis struck the housing market and home sales plummeted.

Allentown, Pennsylvania Area

What started as a summer job during my college years, turned into a full-fledged business after graduation with impressive corporate accounts and 8--10 full-time employees. Utilized relevant college courses to develop my first double-entry accounting system and financial reporting. Developed important corporate contacts through marketing and promotion, and ultimately selling the business in 1987.