Troy Taylor Email & Phone Number

Texas, United States

Durant, Ok, Us

Wyomissing, Pa, Us

Performed fully-loaded cost benefit analysis demonstrating savings of over $3.2 million annually by bringing consumer loan servicing in-house.Created strategy to implement consumer loan subservicing with a forecast of generating $5.9 million annually within the first 3 years.Created staffing models to identify staffing needs for new department. Created job descriptions for positions needed to execute conversion strategy.

Ewing, Nj, Us

Oversight of the New Loans and Data Integrity Departments.Applied change management techniques and best practices to facilitate change through engagement and empowerment.Reviewed staffing models to correct staffing inadequacies.Resolved deficiencies and backlogs caused by the pandemic and understaffing.

Suitland, Md, Us

Led the Mortgage Servicing Department including new loan boarding, taxes, insurance, loss drafts, lien releases, investor reporting payment processing. Received Andrews Innovation Award for 2019.Reviewed processes to determine opportunities to improve efficiencies.Automated Crystal Reports to streamline processses.

Atlanta, Ga, Us

PayNet helps commercial lenders make better decisions. We provide relevant, on-demand, and secure private company credit assessments. Our proprietary information and insights improve profitability, increase access to capital for Main Street, and help build a stronger global economy. • Leader of team consisting of data integration Analysts, Relationship Managers and Support Specialists. • Project Management of over 100 data integration projects at any given time. • Member of Data Governance Committee. • Salesforce Administrator. • TaskRay Administrator. • Developed KPIs to track production for Analyst and Support teams. • Developed process flow to improve production.

Chandler, Arizona, Us

Developed Mortgage Loan Servicing Division from the ground up making it the most profitable division of the company.Managed and developed the following departments; New Loan Boarding, Property Tax Research, Hazard Insurance/Loss Drafts, Payment Processing, Collections, Loss Mitigations, Foreclosure/Bankruptcy/Eviction and Property Preservation/Claims.Created highly effective cross-functional teams.Designed and implemented reports using Crystal Reports and MS Access for eight servicing departments used to assess risk and productivity resulting in increasing efficiencies and ultimately making the Servicing Division highly profitable. Reduced risk by implementing controls as well as creating policies and procedures for every department of the mortgage servicing unit. Successfully implemented strategy to integrate sub-serviced loans including data transmittal to servicing platform.Successfully implemented strategy to service a chattel loan portfolio. Developed collection strategies reducing delinquency ratios to below national levels on a portfolio of highly volatile manufactured home real property loans. Successfully navigated, negotiated and rebutted multiple audits without having to pay any penalties resulting with every finding dropped. Developed and implemented high risk collection queues to maximize efficiencies at the beginning of the month. Researched, developed and implemented all Loss Mitigation programs including HAMP, FHA waterfall changes in 2013 and CFPB regulation changes.Managed Foreclosure and Bankruptcy department to ensure the timelines are met. Recognized deficiencies with property preservation vendors in a timely manner to avoid large losses from inadequate preservation practices.Created controls for the handling of loss draft payments. Successfully mitigated risk resulting in no lawsuits and no significant audit findings in 7 years.Responsible for 1098/1099 tax preparation for customers.

Bachelor'S Degree, Journalism

Education record