Troy Undefined Email & Phone Number

Texas, United States

• Actively seek out and investigate irregularities/deficiencies that require expert analysis and drive the solutions
• Assure visibility of the worldwide “State” of the business at a macro and micro level to run the business tactically and strategically; includes working on decks that go to the C-Suite and Board of Directors
• Am the point of contact between worldwide Sales and Supply Chain to manage expectations of hardware delivery
• I work with the Product teams to include pulling and analyzing booking and pipeline as well as forecasting future results
• I bridge gaps between Sales and all departments from tactical and strategic aspects at all levels to drive for results

• Assisted small and medium businesses in the Austin area by:
• Process Improvement Project Leadership: Making business more efficient and effective using Six Sigma principles (DMAIC, document, et al.)
• Business Analysis: Stakeholder management, Map out and manage requirements, facilitate meetings, document as-is and future state processes and more to provide solutions and achieve goals
• Management Advisory: Advice and assistance for a variety of business needs, whether in a strategic or tactical capacity for project charters, business planning, cost benefits analysis, disaster recovery, and more
• Incident and/or Problem Management: Manage an issue from the onset on through to problem resolution to get systems up and running and keep them there by working with all involved from start to final of root cause.
• Business Intelligence: Pulled and analyzed data for trends, assisted in creating KPIs with built-in validation methods

Texas, United States

• Investigated complex IT disruptions which resulted in the development of long-lasting solutions by:
• Assembling virtual, cross-functional teams from around the world for conducting effective investigations
• Driving root cause analysis (RCA) process to timely and accurate closure through determined investigations, persistent follow up, and effective collaboration with subject matter experts and vendors
• Documenting, classifying, prioritizing, and reporting upon problems and errors identified to drive continuous improvement in the organization
• Presenting updates, findings, and key performance indicators to senior management
• Developing and provided training to incoming problem managers and solution managers

Nashville, Tennessee, United States

• Collaborate with stakeholders, business leaders, and technical solution providers to lead solution definition (business processes, technology, data, etc.) to support business goals for projects that are projected to.
• Facilitate business analysis on key projects, including enterprise-wide software vendor selection, enterprise-wide disaster recovery planning of key IT architecture systems, Health Information Exchange - connect a.