Virtual Assistant with 1 year and 8 months of experience, I specialize in business operations, real estate, appointment setting, lead generation, and customer service. My background includes 2 years of solid experience as a Customer Service Representative, handling retail, sales, and technical international accounts with efficiency and professionalism.I am proficient in essential tools and platforms, including Google Workspace, Microsoft Office, LinkedIn Sales Navigator, Seamless AI, Canva, Filmora, and Heartbeat, among others. I combine strong technical skills and great organization with a real dedication to offering top-notch service and support.I am also highly adaptable and ready to take on additional tasks as needed, ensuring that I can meet the evolving demands of your project and team with excellence.
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Customer Service RepresentativeOp360 (Officepartners360) Apr 2023 - Oct 2023Cebu, Central Visayas, Philippines• Responding to Customer Inquiries, assisting with orders, addressing returns and exchanges, and providing product guidance.• Resolving issues and complaints, upholding Company policies, upselling and cross-selling• Handling high-volume periods and maintaining product knowledge -
Virtual AssistantAkshayam Consulting Llc Nov 2022 - Jan 2023 -
Virtual AssistantAkshayam Consulting Llc Sep 2022 - Jan 2023• Lead generation and customer retention• Creating account and lead reports• Lead and sales tracking• Keeping track of account goals• Making contact with the leads strategizing and planning with upper management
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Virtual AssistantDaliav Inc. Sep 2022 - Oct 2022Quebec, Canada -
Virtual AssistantStart Virtual Mar 2022 - Sep 2022Cebu, Central Visayas, Philippines• Start Virtual is managed by experts in Real-estate investing and Business Process Outsourcing professionals.• Greeting clients, cold calling, verifying appointments, making follow-up calls, and performing other duties as assigned.• Preparing listing materials and posting property listings.• Create and keep up with the information base of leads produced. -
Customer Service Representative / Technical Support RepresentativeSykes Apr 2021 - Mar 2022Cebu, Central Visayas, Philippines• Resolving issues and troubleshooting technical problems in their mobile phones and tablets.• Provided outstanding customer service and processed orders with promotional offers. -
Customer Service Representative / Social Media Chat SupportTech Mahindra Jun 2020 - Feb 2021Cebu, Central Visayas, Philippines• Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.• Delivering information about a company’s offerings.• Answering questions about a company’s products or services.• Prompt chat and email responses to each customer's inquiry or problem, as well as the following answer or solution, should be documented and creates solutions for client service.• Become one of the Top Agents for the past 3 months.
Zerlon Troy Tabuco Education Details
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Information Technology
Frequently Asked Questions about Zerlon Troy Tabuco
What is Zerlon Troy Tabuco's role at the current company?
Zerlon Troy Tabuco's current role is Virtual Assistant.
What schools did Zerlon Troy Tabuco attend?
Zerlon Troy Tabuco attended Cebu Institute Of Technology.
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