Troy Jackson Email & Phone Number

Woodinville,

● Detail Oriented, Material Accuracyo Improved existing process management to streamline workflow and accuracyo Analyzing and organizing work cell areas.o Helping Quality Assurance investigate customer non-conformances● Liaison, Program Management, Customer Relationship Managemento Acting as a liaison between TW Metals and contract customers to execute and coordinate specific activities related to the day- to-day activities.o Analyzing customer order data for accuracy and complianceo Coordinating order flow between Operations and Administration

Kirkland, Washington, United States

● Detail Oriented, Material Accuracyo Assurance of material accuracy and adherence to requirements.o Discerning Expertise in defect detection.● Time Management, Information Managemento Managed work based on deadlines and machine maintenance.o Recording all tolerances and measurements for customer invoicing.o Accountability for all work done.

Mountlake Terrace, Washington, United States

● Problem Solving, System Management, Researcho Assured all data was coded correctly for adjudication purposes.o Managed system interoperability for claims data.o Using multiple databases to verify and authenticate claims information.● Process Management, Data Entryo Improved existing process management to streamline day-to-day workflow.o Responsible for all data entry and data management per claim.

Bellevue, Washington, United States

● Project Management, Customer Service, Time Managemento Assessed project priorities and requirements.o Educated customers on the care and cleaning of concrete work.o Maintained appropriate time management of each project.● Equipment Maintenance, Billing and Accounting, Excel Templateso Managed the schedules for all equipment maintenance.o Designed an Excel template for billing and accounting.o Handled all customer billing and accounting.

Snohomish, Washington, United States

● Customer Service, Architectural Designo Worked with lighting architects to create designs for the customer.o Created and maintained excellent customer relations with all clients.● Data Entry, Procurement, Fiberoptic Installationo Managed data entry for orders, materials, and warranty information.o Facilitated all procurement for the corporation.o Hands-on installation of customer fiberoptic purchases.

Redmond, Washington, United States (Microsoft)

● Liaison, Program Management, Customer Managemento Liaison between beta-group testers and Microsoft Program Management.o Managed testing programs for various software endeavors.o Created and maintained customer management data for all beta-group members.● Communications, Customer Service, Customer Support Serviceso Effectively communicated testing and program details to testers and PM teams.o Maintained quality customer management to all testing organizations and individuals.o Managed customer support before, during, and after engagement.

Redmond, Washington, United States (Microsoft)

● Data Entry, Databases, Project Management, Process Managemento Enhanced the design of parts and warranty process.o Cross-referenced parts and computer information across several databases.o Executed small and medium projects prioritized by management.● Computer Hardware, Data Accuracy, Researcho Insured data entry to all databases was accurate and complete.o Troubleshot issues with computers and computer parts.o Created a discovery process for researching parts and computer history.

Redmond, Washington, United States (Microsoft)

● Work-streams, Data Entry, Detailed Orientedo Maintained data entry work-stream for testing requests.o Collected, groomed, and entered data from tradeshows.o Found and corrected information errors within incoming data.● Excel Templates, Organizationo Designed and implemented new workflow for data processing.o Created and instantiated an Excel template for data entry use.

Redmond, Washington, United States (Microsoft)

● Collaboration, Troubleshooting, System Managemento Worked with customers to troubleshoot system issues.o Collaborated with team members on methods of remediation.o Managed the parts and warranty system.● Data Entry, Computer Hardware, Customer Serviceo Managed the library and inventory of parts.o Built and maintained good customer relations.o Ran configuration processes and identified computer hardware issues.

Redmond, Washington, United States (Microsoft)

● Time Management, Organization, Prioritization, Leadershipo Maintained an organizational process for time management.o Designed new methodology for prioritizing the ticketing queue.o Assisted on-boarding of new team members.● Ticket Management, Customer Care, Trainingo Maintain ticketing queue and distributed workloads and workflows.o Formulated customer care guidelines and held training for new members.

Redmond, Washington, United States (Microsoft)

● Detailed Orientedo Discovered and remediated any issues with new computers.o Developed batch scripts for performance and testing of new computers.● Hardware Configurationo Received new hardware and executed basic configuration and installation of software.o Ran test and performance appliances to verify computers were customer ready.