Troy W. Email & Phone Number

Bohemia, New York, Us

> Provide leadership and oversight for the Vendor Management & Compliance division, ensuring adherence to company policies, regulatory requirements, and industry best practices.> Develop and implement a comprehensive vendor management program, including onboarding, contract negotiation, performance monitoring, risk assessment, and issue resolution.> Successfully increased compliant vendor performance by 17% by implementing a robust Master Data review, implementing targeted exception reporting and new KPIs. > Redesigned the vendor onboarding process, reducing onboarding time by 20% and improving vendor satisfaction.> Collaborate with cross-functional teams to ensure alignment of vendor strategies with overall business objectives.

New York, Ny, Us

Operations expert providing advice/analysis to a wide variety of clients. Specializing in Retail, Loss Prevention, Facilities Management, CPG, Business Intelligence, ERP and POS implementation, Logistics, Supply Chain, PE carve outs.GLG (Gerson Lehrman Group) is the world’s largest membership for professional learning and expertise. GLG boast 850 employees work in 21 offices in 12 countries. is transforming the way the world’s top professionals share expertise.

Melville, Ny, Us

Manage daily operations for a $200MM nutritional supplement company with 3 distribution centers. Responsible for overseeing, developing and enforcing company policies and procedures. Collaborate with a wide variety of functional areas such as accounting, finance, IT, marketing, legal, merchandising and sales. Plan, develop and implement strategies for operational management and development so as to meet agreed upon budgets and timetables for all relevant areas of the company’s operations. Drive sales initiatives through training, program development/evaluation, customer & associate feedback, and data analytics. Build, design, project manage and value engineer location build-outs and remodels.

Melville, Ny, Us

>Spearheaded a comprehensive review of company policies, procedures and SOPs to redesign and execute a process of accountability, establishing strict and sustainable targets against which all processes, practices and staff were evaluated.>Business lead on Global POS/ERP implementation designed to provide optimal control of the product through the supply chain while gaining a complete view of our customers in all channels.>Migrated entire Call Center from Salesforce platform to MS Dynamics AX CRM reducing annual costs by $250K>Developed KPI metrics to measure associate performance and align with annual review process>Delivered $11mm EBITDA representing a 60% increase versus prior fiscal year.

Ronkonkoma, Ny, Us

Managed Loss Prevention activities for all retail locations. Coordinated and initiated the investigative efforts of 4 Regional and 30 District Managers. Collaborated with local, state and federal authorities on several internal and external fraud investigations. Responsible for physical inventory scheduling, reporting, policies and procedures in all retail locations. Analyze general business and industry trends, maintaining an industry presence that allows for effective benchmarking and strategic planning as it pertains to loss prevention initiatives. Responsible for contingency planning and risk analysis to ensure the continuation of store operations while limiting the company’s liability. Developed and enhanced new and existing exception reporting methods to provide an earlier detection time period. Act as a senior management liaison regarding functional areas of responsibility.

Ronkonkoma, Ny, Us

Assisted the Loss Prevention Manager in all loss prevention initiatives. Utilized exception reports to monitor potential risk areas for the company. Supervised physical inventory scheduling and reporting for all retail locations. Acted as a liaison between executive team and outside auditors. Provided input on POS enhancements programs to provide better security against internal fraud. Trained new and existing District Manager on all aspects of the physical inventory process.

Ronkonkoma, Ny, Us

Completed all facets of retail store management including client relations, training, scheduling, visual merchandising, sales, marketing, inventory control, employee supervision, and acted as liaison between regional managers, account executives, staff, and other store locations.

Responsible for hiring, training and managing 12 Data Entry Coordinators in processing sales orders. Managed, investigated and resolved all customer service issues. Acted as a liaison between the customer, manufacturer and installation company to ensure the highest quality fulfillment of each sales order. Supervised weekly training sessions in sales, POS systems and customer service.

Hired to increase market presence in the Long Island district, and to increase sales and growth in revenue which had become dormant. Marketed and sold a wide range of life and long term disability insurance to both internal and external leads. Consistently met or exceeded sales goals by participating in training seminars, implementing proven sales strategies and maintaining existing customer base. Selected for management training program after 3 months of employment.