• Provide all levels of support to more than 50 Small to Mid-size businesses.• Responsible for daily server monitoring utilizing Continuum RMM.• Engineer backup solutions utilizing StorageCraft.• Support clients with 10-15 production servers.• Completed multiple Office 365 email migrations projects.• Troubleshoot numerous e-mail issues related to DNS, Blacklisting, Relaying, Spam, and MS Exchange routing issues etc.• Completed multiple Active Directory migrations, server OS upgrades and new server implementations.• Use Group Policies & Active Directory to deploy software and implement user, workstation, and server security policies.• Setup and maintain MS SQL Server databases.• Engineered & implemented multiple virtual environments using Microsoft Server 2016/2019 & Microsoft Hyper-V.• Setup, maintain, and troubleshoot SonicWall appliances.• Configure site-to-site VPNs between SonicWall appliances.• Maintain internal technical documentation, as well customer site information using IT Glue.• Created & maintained network diagrams using Visio.• Use Autotask to manage customer tickets, contracts, projects and inventory.• 3CX Phone system implementations and support.• Consult with clients on IT budgeting and technology plans.• Act as mentor for junior IT consultants.• Disaster recovery & business continuity planning and implementation.

Kellogg Foundation - 6 Month Contract• Provide 2nd and 3rd Level Support to 200+ clients in the US, Brazil, and South Africa.• Daily system verification of all servers within the organization.• Responsible for maintaining all updates, security patches, and virus definitions.• Assist desktop engineers with creating a baseline image for all Dell laptops & desktops.• Support over 100 servers, of which, 25 are in a virtualized environment using VMWare.• Respond to MOM alerts in a timely manner, as determined by the SLA.• Assist in maintaining Integrity Firewall policies on all client laptops & desktops.• Test & approve WSUS updates for client laptops & desktops.• Use SMS to deploy client applications & perform monthly software inventory reportsEDS/State of Michigan (7 Month Contract)• Provided 2nd and 3rd Level Support to 83 Counties throughout the State of Michigan.• Troubleshot network connectivity issues from County to State (i.e. DNS issues, LGNet Router Configuration issues.)• Coordinated efforts between Michigan Dept. of Information Technology and the various Counties.• Worked with MiCSES Developers to resolve client application issues (i.e. slowness issues, back-end database issues, new quiery request, security issues.)• Created TSRs for MiCSES Developers and coordinated request with the State of Michigan using Remedy.• Manage documentation repository and update documentation as needed.• Participated in the Business Objects Data Warehouse conversion from BI Query.

• Provided IT support for over 50 contract customers in the state of Michigan. • Setup and maintained HP/Compaq Servers running the Windows 2003 & Windows 2000 Small Business server operating system. • Configured RAID Level 1 & 5 depending on customer’s requirements. • Setup and maintained Cisco 830 Series Routers for VPN connectivity and firewall protection. • Designed and implemented complete network solutions, including Active Directory design (group policies, containers, user objects, user groups and security). • Documented customer’s network layout and made suggestions for possible upgrades. • Provided both remote support, as well as onsite support for customers throughout Michigan. • Setup new Windows XP workstations, transferred data, and installed required applications. • Ran CAT5 wiring when needed. Troubleshoot Network, Server, and Workstation issues. • Troubleshot and resolved software and operating system errors in a timely fashion. • Setup and configured backup routines for customers using Symantec/Veritas Backup-Exec with DAT or DLT Media.

• Coordinated 24x7 operations and support engineering activities with other federal program participants such as Los Alamos National Laboratories, Lawrence Livermore National laboratories and the Centers for Disease control. • Installed network hardware in Network Operations Center and wiring closets• Troubleshot DSL installation and connectivity issues• Configure TCP/IP settings across LAN to operate with DSL and Cisco PIX firewall (model 506e)• Installed selected Microsoft Windows security updates• Setup Cisco VPN and MS Remote Desktop access for Department of Public Health users on local desktops with necessary security protocols and credentials• Setup, configured, and supported internal and external networks• Tested and evaluated network systems to eliminate problems and make improvements • Developed and maintained all systems, applications, security, and network configurations• Supported, monitored, tested, and troubleshot hardware and software problems pertaining to LAN• Reviewed server event and log files for system abnormalities and network congestion• Implemented and maintained automated backup scripts and procedures for disaster recovery plan• Perform routine drills for disaster recovery plan• Managed the deployment, maintenance, support and upgrade of servers, desktop PC, hardware, software, operating systems and distributed printers• Created and maintained inventory listing of LAN hardware and software

System Analyst / Senior Desktop Lead (Level 2 & 3 Support)– DoD Contractor• Acted as lead for the Telework project, which required implementation, training, and support. • Assisted clients with various skill levels and disabilities to resolve computer related issues. • Worked with Senior Level Network Administrators to resolve IP conflicts, DNS conflicts, VPN Connectivity issues, Switch failures, MS Exchange issues, and wiring issues. • Repaired and maintained numerous HP Laserjet printers, Kodak Mid-Volume scanners, Dell Desktops/Laptops, and Gateway Desktops/Laptops. • Assisted in coordinating the Windows 2000 rollout project, Active Directory migration, Windows XP upgrades, Citrix rollout and SMS implementation. • Created documentation for both users and fellow technicians. • Trained technicians in my group on effective techniques used to troubleshoot Desktops, Laptops, and Printers. • Relocated user’s Desktop Computers, Laptops, and Peripherals. • Received numerous awards for outstanding performance on various projects.IT Help Desk Manager - DoD Contractor • Managed 24X7 Help Desk, which supported over 1500 users. • Was responsible for hiring new Help Desk employees and providing technical training on Government proprietary applications and numerous hardware & software platforms. • Scheduled staff for 24X7X365 coverage.• Responsible for performing quarterly performance reviews on all Help Desk employees, as well as goal setting and mentoring.• Attended weekly meetings with Government officials to review overall Help Desk performance and scheduling for upcoming events.• Dramatically improved call metrics and customer satisfaction.• Improved Help Desk morale by keeping two-way communication open.• One of three project managers, responsible for coordinating various projects, which include; Hardware upgrades, software upgrades, database development / maintenance, and infrastructure changes. • Created SOPs based on Government SLAs.

• Assisted in the upgrading and maintenance of Michigan Dept. of Corrections Wide Area Network.• Supported several state agencies LANS, servers, and workstations. • Gained experience with LAN/WAN connectivity (Hubs, Switches, Routers, transceivers, Repeaters, and Fiber). • Configured several Cisco switches (1900 & 2900 Series). • Designed & implemented several Novell and NT based networks. • Worked with numerous state agencies preparing for the Year 2000 rollover.

• Field Service Technician responsible for repairs/upgrades of customer’s PC’s & Printers.• Designed and deployed several Novell networks and NT Small Business Servers. • Supported the Bottom Line Accounting software for companies as far as the UK. • Installed PC Anywhere on client’s workstation to minimize downtime and maximize productivity.• Created documentation and training material for employees and clients. • Installed CAT 5, Coax, Patch Panels, Routers, and Switches for client networks. • Configured and setup ISDN modems. Setup Modem Pools on Microsoft SBS servers.