Troy Wilch Email & Phone Number

Bulverde, Tx, Us

Bulverde, Tx, Us

San Antonio, Texas Metropolitan Area

- Developed and delivered an extensive suite of over hundreds of SSRS reports leveraging millions of rows of MECM data, furnishing actionable insights that empowered various teams to enhance the management of 400,000+ systems.- Developed an AI application for MECM reporting using product schema documentation, eBooks and custom development knowledge for Retrieval Augmented Generation so other teams can use it to build SQL & DAX queries, code optimizations and aid in their own development of report building. - Spearheaded the adoption of Power BI cloud services for systems management teams, establishing governance protocols and workspaces to seamlessly migrate custom reporting, thus enriching interactive capabilities and establishing key service level requirements and KPIs for operational leadership needs.- Served as the technical expert for the MECM product, offering strategic guidance to all teams and executive leadership. Conducted training sessions and workshops on product features, proposed process enhancements for more efficient management of 400,000+ systems, provided expert troubleshooting for operational support, and engineered solutions for BitLocker management, Defender for Endpoint, and High Availability.

- Worked with many customers to transition them away from reactive operational process to more proactive by identifying what are not best practices and shifting to recommended approaches- Collaborated with customers on a project to process and label data streamed from hundreds of sensors, employing it to train machine learning models for the purpose of identifying anomalous watercraft movements and predict direction of movements. - Developed custom IP around reporting for the MECM and SCOM products that was delivered to hundreds of customers for advanced reporting. Focus was to move away from lots of data to action-based metrics. - Implemented Power BI for many customers, transitioning them away from legacy reporting with Excel/SSRS to more robust solutions with data warehouses for trend analysis, KPI and score carding for better decision making and integrating Teams / Power Automate / AI builder for task automations.- Instructed many workshops for customers on MECM, Power BI and Power Platform in a day

Tampa, Florida, United States

- Worked with several public sector customers with designing, documenting and implementing the System Center Suite across 30+ enclaves- Designed and implemented App-V solutions for multiple agencies and DoD customers- Implemented SCOM 2012 custom dashboards for advanced monitoring of special mission controls and NOC teams- Designed and Implemented deployment solutions using PDT and MDT to automate the deployment of SCCM- Migrated hundreds of applications into virtual applications with App-V to develop a cross-agency application store solution- Built custom reporting solutions with SSRS for project delivery tracking of OS deployments. - Built internal solutions with Excel Power Map and Power Query for near realtime geographic monitoing

- Designed and Implemented SCCM 2007 to manage all end points across 3 different enclaves and develop operational procedures- Co-designed and implemented SCOM 2007 to monitor all server class systems and tuned alert monitoring for operational SLA's

- Consulted with many private sector clients across several industry verticals providing solutions from systems management, OS deployment, operations monitoring and application virtualization.- Lead consultant for App-V delivery process for the practice

- Tier 3 support for SMS 2003 and SCCM 2007 across all end points in an agency.- Implemented Softgrid 4.0(App-V) across the agency and integration with Citrix VDI- Oversaw OS delivery for Windows XP using SMS 2003 and transitioning to SCCM 2007 with task sequences.

Washington Dc-Baltimore Area

- Provided Tier 3 support for Microsoft Exchange for the State Dept. - Built monitoring dashboards with WhatsUp Gold for proactive outage monitoring

- Implemented and managed SMS 1.0/1.2 across Okinawa to manage SARC update delivery and systems management across all end points countrywide. - Managed SMS 2003 for all end points across the Marine Corps and reporting for leadership