• Designed voice systems infrastructure for Barnes Jewish Christian (BJC) Hospital system, consisting of 15 hospitals and the St.Louis downtown Central Campus.• Developed Plans to upgrade the Central Campus consisting of 47,000 endpoints to 7.1.3• Road mapped upgrading the NORTEL platforms to Avaya hosted by the primary data center.• Collaborated with the Engineers and Leadership teams to determine that hosting from the Data center was best strategic decision. • Negotiated with carriers on cost and final specifications for SIP facilities.

Advanced Solutions Architect Dedicated to AIG• Collaborated with AIG’s engineers, architect and management on the next steps on their Avaya lifecycle.• Advocated for the consolidation of all global regions to a single System Manager• Proposed the consolidation of five Centralized North American PBX’s to two. • Recommended an effort to normalize to a nationwide 10 digit dial plan.

Solutions Architect 2016• Collaborate with Data network architects and engineers to develop Class of Service network policies across the BJC’s enterprise.• Propose methods to create an easily managed end-to-end Geo-Redundant SIP strategy.• Propose methods to create a virtualized environment, built for and to be hospitable to Real Time Application environments.• SIP carrier reviews identifying which carriers are best equipped to support BJC’s regional footprint both physically and administratively.• Develop plans to upgrade organization’s Avaya environment within the next 12 months at an estimated cost of three million dollars.• Demonstrate the organization's needs for a Unified Communications platform to senior leadership and propose strategies to effectively meet those needs.

• Collaborated with Data team to resolve chronic quality of service voice issues for remote business locations. • Proposed plans to utilize newer carrier based wavelength facilities that provide 1GB/s data speeds with ultra-low latency, providing campus like data delivery experience to strategic remote locations. • Developed, designed, and lead the technical aspects of upgrading the corporate PBX Platform to Avaya Aura 6.3.• Developed and executed plans to consolidate diverse locations to the enterprise data center based ACD functions. • Initiated the concept and convinced leaders of the need and value for having and maintaining an always active full scale Disaster Recovery Plan (for voice) that is utilized in daily production. Previously, the concept of disaster recovery data center was maintaining a standby platform, never validated in a production capacity. • Facilitated the development of the team’s intellectual capital by performing commonly outsourced work including the implementation of duplicated port networks, and ESS servers. This also reduced Capital Expense by $400,000. • Reviewed telephony billing and re-engineered services to result in monthly savings of $17,000 in operating expense. Audited billings for accuracy and leveraged knowledge of expenses to deliver more economical designs.

• Designed architectural infrastructure designs for Integrations teams.• Designed infrastructure to deliver 8 GIG E services to support carrier SIP Services.• Incorporated various conferencing methods including: utilization of Communicators Integrated Video Conferencing, Skype's multi-party video conferencing, and Bluejeans networks nearly platform agnostic video bridge services.• Developed and implemented a Global ICM and IVR environment, to create a uniform contact center space.• Created and enhanced designs for a more robust DID network to protect against natural disasters.Integrations Engineering• Implemented VOIP solutions for new locations supporting contact center and administrative users.• Reviewed the delivery of circuits and refined the large capacity facilities resulting in one million dollars savings.• Resolved business unit chronic problems avoiding over three million dollars in expense.Problem & Crisis Management• Led a national effort to upgrade 16 high capacity PBXs to Avaya’s S8700 Platform; Upgraded 28 Cisco ICM Peripheral Gateway nodes.• Identified and resolved chronic technology issues. Infrastructure Integration Telecommunications Analyst • Reviewed and supported the implementation of Avaya infrastructure to 4 - 2000 seat Strategic call centers - Creating transitional strategies and long term goals.• Defined the needs and executed toll free multi-carrier agreements to transition five million calls per month from AT&T facilities to Verizon facilities.• Defined inter-company SDN/VNET dial plans, instituted advanced toll free routing for daily operations and disaster recovery needs, utilizing both AT&T & Verizon facilities.• Initiated and monitored the progress of implementing OC-12 Sonnet based facilities. Implemented NFAS IDSN and Non ISDN bit facilities, supporting inbound toll free & outbound traffic.• Resolved technical issues through collaborating with vendors and team. Updated projects with geographically dispersed team.

• Built Local and Wide Area Networks, utilizing Frame Relay, Point-to-Point Circuits for the communications services.• Utilized dry copper and wireless technologies, such as microwave and VHF radio facilities to deliver communications to remote offices.• Implemented Novell, Citrix, Microsoft Mail and Office applications, and Agris Accounting Software.