As Finance Officer at SpeechEase Speech Therapy, my role has been centred around efficiently managing both Accounts Payable and Receivable, including the meticulous handling of invoicing and reconciling payments in Xero. A key part of my responsibilities involves processing NDIA managed clients through the NDIS Portal. I am tasked with conducting regular financial reconciliations, spearheading debt recovery efforts, and meticulously managing the Profit & Loss statement. This also includes providing insightful reports on financial matters to the Managing Director and Leadership team. Additionally, my duties extend to administering end-to-end payroll, performing comprehensive leave audits, and playing a pivotal role in the development and oversight of annual budgets. A significant aspect of my role involves ensuring strict adherence to Service Agreement processes, maintaining high standards of quality assurance, and streamlining financial operations for overall organisational efficiency.Key Achievements:• Developed a Google Sheets-based purchasing and stocktake system, streamlining costs.• Initiated end-to-end payroll management, significantly reducing monthly expenses.• Created a profitable system for buying and selling therapy tools and toys.• Implemented a vehicle allowance system for therapists, enhancing recruitment and retention.

As the Operations Manager at SpeechEase Speech Therapy I played a key role in the foundational development and smooth operation of the organisation. My responsibilities included overseeing the induction process for new Clinic Support Team members, actively participating in the recruitment of Client Engagement Officers and Administration Assistants, and conducting quarterly Performance Reviews. I was instrumental in determining workforce needs, managing and coordinating rosters, and leading conflict resolution efforts.A key part of my role was handling client feedback and complaints, focusing on continuous improvement in administrative operations. I regularly identified and implemented opportunities for improvement and automation, and maintained active collaboration with team members for effective solutions. Additionally, I was responsible for reviewing and updating the Policy Suite, ensuring the integration of team contributions, and conducting annual reviews of all policies, procedures, and systems.Key Achievements:• Co-developed and established foundational policies and systems for the new business, ensuring comprehensive adoption by all employees.• Designed and implemented a Flexible Working Arrangements system, enhancing staff flexibility and contributing to improved recruitment and retention.• Facilitated the transition of Practice Management Software to Splose, influencing the development of software now widely used in the industry.• Responded effectively to the COVID-19 pandemic by pivoting to Telehealth, maintaining service continuity, and establishing Telehealth as a permanent service model.

As a Service Delivery Officer at the Department of Defence, I was integral in supporting a range of procedural, operational, administrative, and business support activities. My role had me responding to various enquiries, maintaining accurate records and files in line with Defence work practices and policies. I was committed to acquiring and applying the necessary skills, knowledge, and experience to provide proficient advice and services across different operational and administrative functions.A significant aspect of my job involved understanding and applying Defence's corporate requirements, including relevant legislation and established principles, to achieve work area outcomes. Liaising with both internal and external stakeholders, I adeptly responded to changes in their needs and expectations to ensure successful outcomes. My responsibilities also included collecting and consolidating data and information, aiding in the preparation of written submissions, reports, and other correspondence.Key Achievements:• Led the testing phase of a major operating system change within my section, providing vital feedback for system enhancement.• Successfully guided and managed the transition to a new system across my team, ensuring a smooth and effective changeover.

As a Movements Clerk at the Department of Defence, I was responsible for the meticulous management of financial and travel-related tasks. My duties included maintaining obligation and expenditure registers for financial allocations, ensuring precise tracking of funds. A key aspect of my role involved reconciling finance registers with ROMAN, which included conducting monthly expenditure checks to ensure accuracy and compliance.I was tasked with arranging both discretionary and non-discretionary travel requirements for unit personnel. This encompassed cost estimation, securing necessary approvals, and recording obligations and expenditures related to travel. Additionally, I processed payments for Qantas Business Travel and E-Ticket bills, utilising the Card Management System and ROMAN payment systems efficiently.Staying current with Defence policy and ensuring adherence to guidelines and regulations was a critical part of my job. I prepared and dispatched Student Booking Requests to Integrated Travel Solutions, Townsville, and was responsible for issuing E-Tickets that met specific travel requirements. Furthermore, I compiled information for inclusion in reports and returns, prioritising accuracy and completeness to support informed decision-making and efficient operations within the Department.