Troy Wilson Email & Phone Number

Hudson, New Hampshire, Us

Greater Pittsburgh, Pennsylvania, Us

Full-service manufacturer. Innovative problem solver. Customer satisfaction champion. At Intervala,we believe there’s a solution to every problem. We tailor intelligent manufacturing solutions to eachcustomer’s unique electronic and electromechanical product requirements. Total customer satisfactionis the cornerstone of our business.

Salem, New Hampshire, Us

Responsible for managing, monitoring, and answering tickets through Manage Engine ticketing system for Multiple branches of the business which includes multi continent and language support. Ticket work mostly consists of Tier I-II work and volume is about 80 tickets per day shared with one other full time Specialist. Responsible for New hire permissions and initial setup per specific role requirements. Responsible for termination of user permissions and reviewing account de-provisioning in both Active directory and any subsequent permissions across many sites and roles. Also responsible for answering questions about termination steps from the director of internal audit should any discrepancies need to be addressed.Working with our Network Engineer to both deploy new Meraki equipment and be a first line of response should network related issues arise before escalating to the engineer or Meraki should the issue be beyond our current scope and scale. Also working with the corporate infrastructure engineer for hardware/software-based troubleshooting.

Nashua, New Hampshire, Us

Switch Cutovers and Networking maintenance in a data warehouse environment. Setting up drop shipping and remote new hire processes from a technical aspect. Performed tasks as an Enterprise admin using Cisco Meraki. Supporting a user base of about 400 users with excellent service records. Setup multiple warehouses with Networking equipment such as Meraki AP’s, Firewalls, and the associated switches. Patch testing and management through Desktop Central and Security incident response management involving single vector attacks. Working in a Jr corporate infrastructure role in tandem with Helpdesk role.

Atlanta, Georgia, Us

Providing excellent customer service to a variety of customer in a wide scope of job fields. Problem solving skills involving IT, Networking and Line of business applications according to customer needs. “The easier way to get the hard things done.”

Managing 15-20 Associates in various departments, tracking sales numbers and adjusting department goals in order to meet sales plans in excess of $200,000 a week, Clear and concise communication skills with associates as well as peers. Operating various lift equipment and adhering to safety guidelines set by the company.

Fixing and managing work stations for development team and vendors, Assisted in writing AWS security polices, Auditing multiple AWS instances for security compliance and documenting the results, assisted the Quality Assurance team with rollouts and updating both mobile application and desktop sites as well as mechanical testing, working closely with platform engineers to ensure that bugs are patched before rollout.

Regular foot patrols inspecting the Main campus for security breaches or safety concerns for employees. Also conduct lobby desk positions monitoring access in and out of FaceBook work spaces. While in a lobby, I am personally responsible for Ensuring that no non-employees gain access to our secure campus. I also conduct regular audits of badges and various equipment in my lobby. Furthermore I monitor multiple Cameras using systems such as: 3VR, Genentech, and a Visitor Management System. Also providing excellent customer service to all employee's and vendors that come on campus.

Customer service, foot patrols, mobile patrols, lost and found logging, standing posts, escorts,responding to medical emergencies

Culver City, Ca, Us

Foot Patrols, access control as well as monitoring contractors in secure areas under close supervision.Drove from various locations to provide breaks and relief to other specialists. Provided excellent customer service to Employees as well as contractors while on post.

Database Design and Engineering, Telemarketing, Sales, Customer Service

Janitorial Services, General Labor

Seattle, Wa, Us

Cashier, Customer Service, Serving and Making Specialty Coffee & Drinks, Inventory, Closing

Boise, Id, Us

Cooking, Dishwashing, Customer Service, Answering Phones, Serving, Stocking Shelves & Freezers

Washing, Drying, Waxing , Vacuuming

Miscellaneous Yard Work, Painting, Operating Power Tools & Lawn Equipment, Fence Repair

Atlanta, Georgia, Us

Baking, Serving, Preparation, Closing, Cashier, Customer Service

Bachelor'S Degree, Cybersecurity

Associate'S Degree, Computer Networking

High School, Regular/General High School/Secondary Diploma Program