Troy Aitken Email & Phone Number

United Kingdom

Design and implementation of a case management system for Homelessness Resettlement and Support Casework team. HomePath will support in maximising the number of cases that are discharged due to an offer of suitable privately rented sector accommodation.

Programme lead on the development of a web-based case management system for Government funded refugee resettlement programmes.

London, United Kingdom

MAD4Africa work with sustainable grassroots projects across East and Central Africa, with a particular focus on Southern Province, Rwanda where our story first began. Our projects are locally managed and aim to improve standards of healthcare and education. Our particular focus is on primary school education and the provision of physiotherapy treatment and rehabilitation services for children with disabilities in rural areas. We work in partnership with skilled local teams who have valuable knowledge and a long-term commitment to their area so that, together, we can Make a DifferenceMAD4Africa has raised over £300k for projects in southern Rwanda and Uganda.

Responsibilities: • Set-up and oversee the delivery of an integrated service approach that fully supports newly arrived residents from arrival including English classes, housing, employment and integrating into the local community.Achievements• Established the first ever East London Jobs Fair with the DWP for 500+ people an 80 appointments • Launched One-Stop shops that provide in person support for service areas to newly arrived residents• Implemented a local top-up payment scheme that has been repeated in other parts of the UK. • Implemented a small grant fund for the voluntary and community sector to support the local response• Invited to speak to London MPs and the DLHUC away day on the Homes for Ukraine scheme

Oversee the coordination of Homes for Ukraine programme including liaison with all aspects of DLUHC’s Homes for Ukraine, arrivals planning, oversight of case working structures and financial claims processing in order to provide full support to new residents and ensure that they are given all the necessary tools to settle in the borough.

- Responsible for Testing, Contact Tracing, Isolation Support and Community Vaccination for Havering Council- Programme lead on the roll-out of rapid testing sites and home testing hubs across the borough- Programme lead on the roll-out of community vaccination pop-ups across the borough- Overseeing the transition of the management of the service from the contractor to the Council - Cross-borough coordinator on the North East London response on rapid testing- Work with DHSC on the roll-out of rapid testing provision across the borough- Programme lead for the successful implementation of the RCT isolation compliance using visits that is considered to be the only one of its kind. The RCT was published in a study and showed that the visits did improve on isolation compliance.

Supporting day to day management, delivery, monitoring and reporting on the Building Safety FundCase working a number of individual Fund applications and managing them from their current position through the approval process to contracting and payments.Programme planning lead on design and mobilisation actions required for Day 1 Procurement commercial support for technical consultants and ongoing operational support

London, United Kingdom

Delivering a hybrid delivery Facilities Management (FM) model to better cater for residents and staff at the council. Programme managing the procurement of the FM contract that will commence in 2020. Leading on the exit of the incumbent provider Carry out stakeholder engagement to ensure we capture how we can shape an improved (FM) service for the future.

Programme lead on establishing the Waltham Forest Community Resilience Centre which has been established to lead on the distribution of food, vital supplies and PPE to our most vulnerable residents & local providers who are providing a critical front line service during the COVID-19 crisis.Programme lead on the exit of distributing food parcels to local residents by working with local supermarkets on providing options to residents the council were supporting.

London, United Kingdom

RESPONSIBILITIES• Project delivery lead on securing fisheries funding to replace the European Maritime Fisheries Fund;• Delivery support on border readiness for Short Straits, scenario testing & border readiness;• Delivery support to ensure we have commercial suppliers to control and enforce our domestic waters.ACHIEVEMENTS• Delivered a framework of commercial providers on time in the event of no-deal EU Exit;• Delivered a PID that set-out the route to market for short-term funding in the seafood sector for no-deal.

Working on a number of short term consulting assignments, supporting organisations in the delivery of projects across the public and private sector.www.crabusinesssolutions.co.uk

London

Project manage migration research and strategic communication projects in Libya, Somalia, Afghanistan, West Africa, Iran and Iraqi Kurdistan for various government clients.

Melbourne, Australia

• Project lead on core spatial data services cost recovery review model & spatial and surveying roadshows• Provided project documentation and guidance for the long-term ambition of brand simplification and single point of inquiry for Public Transport Victoria.

London, United Kingdom

RESPONSIBILITIES• Business analyst support to the Programme Managers to assist them in the successful delivery of transformation programmes in Public Realm and Core Services that will be deliver savings worth £5m.• Review the commissioning and procurement functions within the council to create a model that will deliver savings. ACHIEVEMENTS• Established a SOP for closing programmes for transition to BAU and realisation of benefits.• Delivered a full business case for soft FM (print, post and MFDs) to deliver savings for the council.

London

Responsibilities: • Project lead on the implementation of Local Area Coordination, which is a new early intervention initiative based in the community to reduce demands on statutory services. • Project lead the organisational restructure of Housing Solutions (80 staff members).• Provide expertise and guidance in the development of invest to save business cases that aim to reduce council spending in homelessness. • Working closely with the Business Analyst on the strategic service reviews in Housing. • Project support in the launch of the Housing Delivery Vehicle (Waltham Forest Developments).Achievements• The first London borough to implement Local Area Coordination in the local community.• Successfully lead on all elements of the organisational restructure of Housing Solutions• Managed four successful interview days with over 60 community members in attendance• Two invest to save business cases approved by Management Board.

Windsor House

•Responsible for end-to-end delivery of a strategic communications programme targeted at reducing congestion at key locations across the TfL tube network;Work closely with the integrated marketing group in ensuring an integrated and consistent approach in the delivery of our key communication messages. •Achieved a 5% shift in commuters during the busiest time of the day at our trial stations in Phase 1.

- Responsible for linking businesses, transport operators and London boroughs to support them to retime deliveries to ease congestion and improve air quality in Central London;- Lead on quiet technologies specification for the freight industry to assist in out of hours deliveries

London

•Responsible for the reorganisation and overall business change of Legal Structures, which would have impacted over 200 senior civil servants in the judiciary with the aim to improve the operational delivery of the Magistrates’ Courts;•Lead the working group meetings that includes senior civil service staff and subject matter experts;•Work closely with the departmental PMO in reporting and budgetary requirements

London

- Project manage the delivery of the £1.1 million Innovation Campaign that aims to promote the UK as an innovative place to do business - Manage the show reels that will be used in the 3D Hologram that is being deployed at various events for the innovation campaign- Marketing UK strengths and capabilities in the 8 Great technologies, which are priorities for government and areas of outstanding UK competence - Project manage the launch event of Innovation Campaign at CeBIT Germany - Work with key central government departments and partner bodies including Technology Strategy Board, the Research Councils & Science and Innovation Network- Responsible for the work streams to meet the deadlines within an assigned budget- Monitor the success of the programme against agreed approved outcomes- Chair weekly project meetings to highlight issues and concerns that may impair the programme- Produce periodic project management documents to assist in the overall delivery

London, United Kingdom

- Project lead on the procurement (OJEU) of new contract for the Global Entrepreneurs Programme- Work with the entrepreneurs on the Aftercare package- Provide operational support to deal makers to enhance business delivery and find solutions for clients with particular business issues.- Managing and supporting GEP events and activities in the UK

London

Project managed the 2013 Entrepreneurs Festival with 170 delegates from 40 different countries held in Manchester. Project manage the Sirius Programme which will bring the brightest graduate talent from around the world to develop their business ideas and start ups in the UK through accelerator programmes.Responsible for the work streams to meet deadlines Developed and maintain a project plan to ensure all deliverables are on time and within budgetChair weekly project meetings to highlight issues and concerns that may impair the programmeProduce periodic project management documents to assist in the overall delivery

Work with London Councils, the switching provider and the 20 London Boroughs to ensure successful delivery of the Cheaper Energy Together Scheme alongside other relevant consultants and partners.Manage and report on budgets and spend and capitalise on opportunities for economies of scale.Implementing a high profile project within media and political circles due to the possible savings in energy bills for residents across London

London

Working as an Venue Operations Manager for ExCeL at the largest multi-sport venue ever held in the history of the Olympic and Paralympic Games. My role was working as the Venue Operations Manager for Table Tennis in North Arena 1. There were over 6000 volunteers, 2000 contractors and 200 paid staff making it by far the largest venue at the London 2012 Olympic Games. My role included the following:• Developed an in depth overall knowledge of the operational use of ExCeL during Games Time;• Monitored and coordinated the on-site activities of functional areas including Accreditation, Event Services and Protocol to ensure the safe, effective and efficient operation for the venue;• Managed often complex and challenging information flow between these functional areas in resolving issues and making decisions in the best interest of the precinct;• Provided operational support and advice to the Arena Manager for arena specific activities.• Worked with Site Management and Logistics on ensuring all spaces were operational in preparation for the commencement of the competition• Worked closely with Event Services on the safe and fluid movement of spectators into and out of the venue for multi-session days. • When needed chaired the venue team meeting with all functional area leads• Lead on resolving all venue wide issues which impact across multiple functional areas

• Secured spaces inside and outside of the venue for athletes, spectators, media, broadcast, officials and partners• Lead contributor with traffic management consultants on detailed design report • Contributed with transport analysis towards the Last Mile operations plan of moving 30 000 spectators in a built up residential and business area• Created the Venue Transport operations plan for Earls Court which is the overarching document for the complete transport operations for all client groups • Chaired the Venue Transport working group with key internal and external stakeholders including TfL, local boroughs and the MET

• Delivered and lead on the complex organisational wide restructure of 450 staff at Lambeth Living involving key management;• Directly managed staff in the delivery and implementation of the restructure programme;• Co-ordinated the work of contractors, consultants and the in-house project team to ensure resources were effectively allocated to key deliverables and milestones;• Coordinated consultation sessions with Lambeth residents and union officials on the restructure proposals;• Developed a project brief for the new ways of working for all staff;• Ensured the project met the social housing targets needed to make large-scale improvements in the delivery of housing services.

ResponsibilitiesDelivered 6 large-scale projects from initiation/conceptual through to operational stage of the lifecycle; Plan, monitor and report on the progress of these projects to Board level by using PRINCE 2 methodologies; Direct and motivate key senior Islington council staff in order to improve current business systems through this major change management policy;Control over the use of project resources (both budgeted and human resources);Identify, manage and mitigate any risks and issues with stakeholders in delivering the projects Produced customer journey flowcharts for frontline service teams to improve business efficienciesLead internal and external contractors on major refurbishment of existing building space for each project AchievementsImplemented a new style of working that affected over 800 staff including frontline high profile services; Developed an understanding of the functionality of the service teams across all departments of the council;Managed and implemented budgets between £60k-£550k within the programme and delivered cost savingsAll projects delivered within budget and quality, on time, with the required results.

London

• Reviewed the current systems that monitor traffic schemes in order to develop a program to cater for optimal output and better reporting;• Gathered the necessary data and input this information into Microsoft Project against set management deadlines;• Developed and prepared reports to give management better transparency in the outputs developed by the Signals team.Achievements• Implemented a program to better manage and optimise traffic schemes;• Managed a team of two people in order to gather the necessary data;• Worked with 70 engineers and team leaders to gain their support and approval of the new system