Troy Jordan Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Client: Southern Company GasContinuing to provide leadership and oversight of a group of Product Owners working on an Enterprise Agile program, while producing technical business requirements through Features and User Stories for four development scrum teams in support of a $30+ Million revamp on a natural gas management system.

Atlanta, Ga, Us

Client: Southern Company GasAs a Senior Technical System Analyst, my work efforts include:* Understanding and analyzing business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals.* Working as a liaison among stakeholders in order to elicit, analyze, document, communicate, and validate business needs and requirements.* Analyzing, modeling, optimizing, documenting business processes and process flows, information and information flows and business rules.* Developing, writing and communicating business requirements (including functional specifications) for use in the design and implementation of business solutions.* Ensuring that requirements are implemented in the final product* Liaising with technical resources, internal managers, and external clients3Ci is the development partner for Southern Company Gas to help build an Enterprise-wide Natural Gas Management System. 3Ci will provide development, system integration, and support services.This system will be custom built to support existing business in Georgia, Virginia, Tennessee and Illinois and potentially new business.

Armonk, New York, Ny, Us

Consulting (Client: AT&T): • Analyzed requirements with global teams on enterprise-wide programs supporting data warehouse interfaces focused on telecom network topology and produced multiple API solutions that streamlined end-to-end fault monitoring and reduced overall downtime.• Played key role in Agile Program Increment (PI) Planning sessions, preparing backlog, assisting in iterations, attending scrum master daily stand-ups (DSU), and executing plan for Agile Release Train (ART) to produce multiple deployments of client features.• Provided accurate data retention by researching problem-prone system, collaborating with product owner to determine requirements for complex workflow to streamline easy-to-maintain solution.• Delivered solutions that transformed legacy web service interfaces into simple, open, reusable Application Programming Interfaces (APIs), allowing for more easily maintained systems.• Demonstrated multi-tasking proficiency when evaluating client's diverse business requirements (averaging 40+ projects per year), covering both telecom network management and customer procurement areas to determine client's system impacts.• Team Lead, serving as point-of-contact for incoming project evaluations, technical resource allocations, team status updates, and estimate creation.Specifics:• Worked closely with enterprise-wide teams to finalize system-level requirements in support of 5G LTE Services used by AT&T Service Assurance and Fault Processing Systems.• Analyzed requirements supporting AT&T High Speed Internet's Microwave Services and providing data solutions for Fault Monitoring Systems.• Restructured requirements, working with business clients to clarify needs, for AT&T's telephone VoIP (Voice over IP) Service Delivery processes.• Sustained credibility and established rapport with process owners to converge on common solutions.

Dallas, Tx, Us

• Saved $4M per year and reduced planning intervals from 45 to 20 days by facilitating design sessions with multi-faceted groups, creating prototypes, and leading design of workflow management system for 500 users spanning 80 organizations.• Saved $240K in application maintenance costs through collaboration on highly flexible designs to create expandable systems, delivering database-driven, intranet-accessed administrative feature.• Served as internal SME, supplying project-level assistance, increasing overall team level-of-understanding, and reducing product delivery times.• Oversaw user training, providing materials and leading multiple sessions to teach client user groups on new system's workflow features.• Researched, designed, and led development of object-oriented, intranet-based telecom equipment installation application. Iteratively refined and expanded product to exceed client's expectations, providing a more streamlined, efficient, and accurate storage solution.• Guided projects by coordinating development activities, assigning resources, ascertaining and documenting risks, and continually refining estimation methodology for calculating project costs and timeframes.• Incorporated total SDLC experience in system analysis, object-oriented design, database design, and application development to most effectively produce appropriate test sets for System Test (ST) and User Acceptance Test (UAT).

Dallas, Tx, Us

• Researched, designed, and led development of multiple telecom network based projects.ADDITIONAL RELATED EXPERIENCE:Centers for Disease Control and Prevention, Atlanta, GAApplication DeveloperDeveloped portions of a nationally awarded medical system, WONDER (Wide-ranging, Online Database for Epidemiological Research).