Troy Patterson Email & Phone Number

Beyond 'just the process', are the people who must live or work with it. Hidden within the numbers of every data-set, is a story. Behind the striving business model, is a real need being met. The key to creating simple, yet delightful customer experiences is framing the problem through the eyes of the customer. I submit to the philosophy that the finer details make the big picture. As a natural problem-solver, I have a passion for continuous improvement and CX design and I'm intrigued by the constant evolution of the work place; the journey to discovering the best ways to work.The perfect process is the one which never stops improving. Greater productivity, efficiency and ultimately profitability, are just symptoms of true systems & design thinking. My experience working within the Financial Services Industry, spans working with Agile and traditional teams to solve complex problems including Customer Onboarding, Mobile Banking & Investment and Digital Enablement. With a background in engineering, I bring a unique perspective to any business table; literally.

Listed skills include Industrial Engineering, Engineering, Customer Service, Microsoft Office, and 16 others.