Troy Arnold Email & Phone Number

Houston, Texas, United States

Houston, Texas Area

Member of the Wintel Security Engineers team, managing the support of the 4000 enterprise servers and 6000 employees globally, Active Directory moves/adds/change/delete, folder structure and permissions. *Managing the daily ServiceNow ticketing system for routing to individual engineer assignments. Cutting previous SLA’s in half by enabling remote monitoring for techs utilizing mobile app access.*Manage the creation of new Process and Procedure documentations for the Team for SOX Auditing review. SCADA Audit documentation creation for Enterprise Services.*Enterprise printer queue creations and assignments as well as Secure Print setup using PaperCut tool for end user badge access to printed documents spooled.*Established Active Directory cleanup procedures for removal of dormant accounts and groups, enabling a clean AD moving forward, following the new process.

Houston, Texas Area

Member of the organizations Leadership Team, providing executive leadership over company-wide IT Infrastructure and Desktop Management systems, responsible for managing and executing all Business Activities for IT. Accountable for the implementation, support and direction of all Business Applications, ERP System(InfoSX/MaxRecall), LMS/LIM MTRMaker for CofC compliances in alignment with API&ISO 9001:2008 Certifications and Warehouse Management System (TWL). Assessing the existing legacy IT Infrastructures and Data Center equipment, developing and initiating a plan to address the upgrade and enhancement of those systems within budget.*Manage all IT Vendor Relations, negotiated contracts and annual renewal discounts in alignment with company business plan and budget, reducing spend of IT by $50,000 per year.Develope strategic short and long term goals for IT, establishing Help Desk resolution process and procedures for Knowledge Base vetting.*Manage all servers physical and VM, network equipment, Terminal Services, 2013 Exchange, ShoreTel VoIP System, Active Directory, LAN/WAN connectivity, Cisco Firewall Access, Off Site Data Storage for disaster backup/recovery redundancy, Barracuda Web/Email Servers. Sigmax Security Camera system, DAC Digital AC control systems,

Houston, Texas Area

Delivered IT coverage for the Southern Region Area (20 states, 110 sites, 11,000 users, and 15,000 assets). Supervised the Remote Help Desk support team of 15 techs and remote 24/7-support coverage. Approved all IT Assets regionally and held budgetary responsibility.Managed the daily operations of Help Desk Support team, scheduling, monitoring and deployments of IT events.Bi-weekly team meeting facilitator; delivered presentations before monthly regional meeting members. Conducted new hire orientation training for employees, providing information regarding company policies and procedures.•Saved over $200,000 by leading the regional MS Office upgrade Project of 11,000 systems. •Captured $500,000 cost savings for the business unit as manager of the Print Optimization project for the Southern Region’s 2,500 printing devices. •Realized $650,000 savings after negotiating with AT&T and Verizon on the large-scale facility DAS cellular and wireless coverage enhancement projects performed at the two largest U.S. remote facilities.•Saved $20,000-$30,000 annually by creating monthly mobility reports for 7,500 devices and distribution to area Leadership and IT Management. •Achieved 30% spending reduction after assuming management of Region AV, Video Conference, and Training Room equipment needs from Real Estate. Created a standard deployment process template for small $25,000 to large $500,000 conference and training room setups. •Decreased meantime to close ticket counts 15 %, improving metric reporting as well as ticket to tech ratios while maintaining the highest level of customer service and satisfaction. •Reviewed IT support requirements to deliver the most cost-effective solutions in conformance with company standards, policies, procedures and best practices in alignment with industry Business •Identified IT opportunities to improve support of the business and project operations. Saved time and money by reviewing monthly spend and trending analysis.

Lafayette, Louisiana Area

Worked on the installation and setup of network switches, routers, circuits, and VoIP conversions.•Traveled extensively to remote sites for PC system deployment and installations over the Gulf of Mexico (GOM) region with 1,200 users.•Conducted Remote Satellite system configuration at sites in Gulf Coast for network connections for users.IT Project Management, Service Operation Management, Demand Planning, Customer Service / Support, Risk Management, Problem and Incident Mgmt., Supplier Management, Budget Management, ITIL Service Mgmt., Continuous Improvement, Business Relationship Mgmt., IT Compliance, Security, IT Auditing, Project Management, Information Systems, Business Development, Operations, Change Management, Team Development, Customer Relationship Management CRM, Marketing, Total Quality Management TQM, Vendor Relationship, Organization Behavior, and Financial Analysis

Houston, Texas Area

Led team of 20 technicians working on the deployment of Halliburton COE Rollout Migration Project of 22,000 systems throughout the United States and Canada. Managed project from initial equipment burn-in to deployment as well as user acceptance testing. Security, IT Auditing, Project Management, Information Systems, Business Development, Operations, Change Management, Team Development, Customer Relationship Management CRM, Marketing, Total Quality Management TQM, Vendor Relationship, Organization Behavior, and Financial Analysis.