Troy Simon Email & Phone Number

Centerville, Ia, Us

Centerville, Ia

Ottumwa, Ia, Us

Indian Hills Community College · Full-timeFeb 2024 - Present · Ottumwa, Iowa, United States• 𝗘𝗻𝗴𝗮𝗴𝗲 𝘄𝗶𝘁𝗵 𝗦𝘁𝘂𝗱𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝗘𝗱𝘂𝗰𝗮𝘁𝗼𝗿𝘀: Attend and participate in outreach events, including workshops and school events, targeting middle and high school students.• 𝗢𝘂𝘁𝗿𝗲𝗮𝗰𝗵 𝗩𝗶𝘀𝗶𝘁𝘀: Conduct outreach visits to K-12 schools, specifically targeting classes aligned with cybersecurity or computer science to foster early interest in college programs.• 𝗦𝘁𝘂𝗱𝗲𝗻𝘁 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Provide ongoing engagement and resources to enrolled students, addressing their needs and challenges to increase retention in the cybersecurity program.• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗙𝗼𝗰𝘂𝘀𝗲𝗱 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀: Built strong relationships with students, guiding them through enrollment, retention, and career readiness to ensure program success.• 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝘃𝗲 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀: Worked with local organizations and internal teams to build sustainable relationships and a strong talent pipeline.• 𝗖𝗮𝗿𝗲𝗲𝗿 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴: Developed resources and provided coaching on career pathways, resume building, and job search strategies.

Seattle, Washington, Us

RevOps Co-op is a community for professionals working in revenue operations, whether as Revenue Operations Managers or Sales Operations, Customer Success, or Marketing Managers.

Worldwide , Us

The largest global non-profit organization for sales enablement professionals

San Francisco, California, Us

• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Enhanced collaboration between Customer Success and Sales, streamlining workflows and increasing team efficiency, resulting in improved customer satisfaction for clients in the FinTech space.• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻: Played a key role in Identifying churn risks and executed targeted strategies, achieving a 15% reduction in customer churn through proactive engagement and support initiatives.• 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻: Managed Salesforce tasks, optimizing lead conversion and account management processes to ensure seamless customer operations and improve data accuracy.• 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: Led process improvement initiatives to document and optimize customer success workflows, enhancing operational efficiency and service delivery.

Oskaloosa, Ia, Us

• 𝗖𝗥𝗠 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed and customized HubSpot CRM, aligning system functionalities with company objectives. Implemented user permissions, custom objects, workflows, and data validation rules to support business operations.• 𝗦𝘆𝘀𝘁𝗲𝗺 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed HubSpot integrations with third-party tools, maintaining accurate data flow for improved reporting and campaign tracking.• 𝗦𝗮𝗹𝗲𝘀 & 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀: Developed dashboards and analytics to provide actionable insights, supporting strategic marketing and sales initiatives. • 𝗗𝗮𝘁𝗮 𝗜𝗻𝘁𝗲𝗴𝗿𝗶𝘁𝘆: Developed data cleaning protocols to maintain high data accuracy and integrity, reducing duplication errors and supporting strategic decision-making.• 𝗦𝗮𝗹𝗲𝘀 𝗘𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁 & 𝗨𝘀𝗲𝗿 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴: Created training materials, onboarded users, focused on CRM adoption and operational improvement, boosting team collaboration and efficiency.• 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: Streamlined sales workflows and optimized operations, boosting team efficiency and improving closing rates.

Oskaloosa, Ia, Us

• 𝗖𝗥𝗠 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻: Oversaw the administration of CRM systems, ensuring data integrity and facilitating effective lead management and customer interactions.• 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Managed lead management processes to improve efficiency and optimize workflows, leading to increased sales growth and revenue generation. Updated website content for accuracy, oversaw social media platforms, and created engaging content. Participated in trade shows and supported marketing strategies aligned with sales goals.• 𝗦𝗮𝗹𝗲𝘀 𝗘𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁: Developed sales enablement materials and collaborated with sales teams to enhance communication strategies and improve conversion rates.• 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝗮𝗻𝗱 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴: Conducted training sessions for new CRM users, ensuring seamless adoption of tools and processes across departments.• 𝗗𝗮𝘁𝗮 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗩𝗶𝘀𝘂𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Created reports and visualizations to analyze data trends, supporting informed decision-making across sales and marketing teams.• 𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Worked collaboratively with multiple departments to align strategies and improve overall operational effectiveness, ensuring a cohesive approach to customer engagement.

Madison, Wisconsin, Us

• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: Handled customer inquiries and complaints, ensuring clear and effective communication.• 𝗖𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗼𝗻𝘀: Performed routine collection activities on delinquent accounts, including payment agreements and disconnections for nonpayment.• 𝗕𝗶𝗹𝗹𝗶𝗻𝗴: Responded to customer inquiries and complaints related to routine billing issues and initiates action to resolve. Responsible for general understanding of regulatory rules and regulations to ensure the customer was billed properly.• 𝗘𝗻𝗲𝗿𝗴𝘆 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝗣𝗿𝗼𝗺𝗼𝘁𝗶𝗼𝗻: Informed customers about state and company energy assistance programs and guided them through application processes for bill management.• 𝗗𝗮𝘁𝗮 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Ensured accuracy for effective communication and contributed to operational efficiency.• 𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Collaborated with teams to enhance customer experience and optimize operations.

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𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠, Marketing

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𝐈𝐧𝐛𝐨𝐮𝐧𝐝 𝐒𝐚𝐥𝐞𝐬, Sales

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Electrical, Electrical

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