Troy Bender Email & Phone Number

Austin, Texas

• Fostered cross functional relationships to ensure the needs of customers are included in all improvement activities, including sales, product, and development efforts related to product readiness and implementation methodology.• Collaborated with delivery team in identifying and implementation of processes, methods, tools, guidelines, and standards to support all project teams and stakeholders to ensure high probability of successful project delivery.• Worked within project management, development and supporting systems tools to optimize usage, evaluate and standardize metrics, setup dashboards, and create visibility for senior management.

Austin, Texas

• Managed team of 3 remote business consultants responsible for installing Mobile and Online Banking, Remote Deposit Capture, Networking Solutions and Integrations into third party vendors, such as Bill Pay and Core systems.• Created and updated processes and documentation as it relates to implementation of Mobile and Online Banking.• Worked with development team to define and create processes for data conversions.Onboarding of new project managers and business consultants.• Led corrective action plans, procedure development, staff performance reviews and training programs.

Austin, Texas

• Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements. • Maintained schedules to meet key milestones at every project phase. • Communicated project plans and progress to key stakeholders and project contributors. • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track

Austin, Texas

• Managed a team of 5 (1 remote), responsible for installing Voice Banking Systems, Internet Banking components (Check imaging, Real Time) and Third Party Conversions.• Achieved or exceeded financial goals on regular basis by controlling expenses and optimizing schedules.• Maximized performance by monitoring daily activities and mentoring team members.• Cross-trained existing employees to maximize team agility and performance.• Evaluated employees' strengths and assigned tasks based upon experience and training.• Worked with Sales team as technical resource during contract phase to research requirements and to create statements of work.

Austin, Texas

• Organized project implementation resources and leveraged expertise to assist organizational rollout.• Evaluated and defined internal and customer needs, implementing processes to address requirements.• Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.• Tracked project and team member performance closely to quickly intervene in mistakes or delays.• Worked closely with vendors to accomplish project goals.

Austin, Texas

• Set and effectively manage customer expectations and work closely with installation team to successfully meet targets• Built successful project plans covering objectives, resources and staffing to meet schedules.• Verified quality of deliverables and conformance to specifications before submitting to clients.• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.• Reported regularly to managers on project budget, progress and technical problems.• Provided onsite training of internet banking and voice banking products.

Wenatchee, Washington

• Assist customers in the lookup of the correct parts for their vehicle. • Company asset protection, including balancing the funds at end of day, reporting of stolen items and placing the weekly order to replenish inventory.• Onboarding of new employees and ongoing training and supervision of sales associates.• Responsible for creating weekly work schedules.