Lead Uber’s global organization responsible for customer experience management, user support, safety and incident management, earner onboarding and back-office operations across all businesses, segments and countries. We aspire to provide consistently amazing, intuitive and efficient customer interactions via our team of over 40K service professionals and state-of-the-art technology. Our team is driven to make every Uber ride magical and every Uber partner successful.

Helping guide this amazing company and incredible leadership team in their mission to make it easier for people to have pet love in their lives. Part of the Blackstone portfolio.

Led global functions responsible for customer insights and loyalty, operational excellence and continuous process improvement across eBay’s omnichannel digital marketplaces.

Led team that provided the market insights, client feedback and internal business intelligence that helped transform Schwab's results, culture and standing in the brokerage industry. Played a lead role in developing and operationalizing Schwab's client-centered strategy.

Led Schwab's central strategy organization

Wrote a LOT of decks and accumulated a LOT of airmiles while helping clients develop transformative strategies and drive operational improvements.